Custom action in CRM ICWC Interaction Scripting

[Former Member]

Hi!

I am trying to add custom action to CRM ICWC Interaction Scripting.

As descripbed in <a href="http://help.sap.com/saphelp_crm40sr1/helpdata/en/cf/3fd658ca8a11d6872e000086568e5f/content.htm">this topic</a> I have created java class file, packed it into jar file and saved to ICServer/root/WEB-INF/lib dir. But at runtime I am getting exception in the icserver log file - java.lang.ClassNotFoundException.

Log file also contains list of used jars but my jar file isn't in it.

p.s. J2EE 6.40

[Vlado · Accepted solution]

Hi Victor,

I guess you would have more chances of getting an answer in one of the /community [original link is broken].

Regards,

Vladimir

[Former Member · Accepted solution]

Hi Vladimir.

Thanks for advice. I have made cross-post into CRM forum. But I think what my problem is on J2EE side - custom jar file didn't linked to application resources.

Is it possible to add custom jar library to existing J2EE application? May be I need make some kind of deployment or something else?

[Vlado · Accepted solution]

Hi Victor,

OK, I'm not so familiar with CRM IC, but from a J2EE point of view you would have to define and deploy a J2EE Engine library, and then reference it from your application. Following links might be handy:

<a href="http://help.sap.com/saphelp_nw04/helpdata/en/9f/2ade3fc6c6ec06e10000000a1550b0/frameset.htm">Working with J2EE Engine Libraries</a>

<a href="http://help.sap.com/saphelp_nw04/helpdata/en/57/4e4f3e065de946e10000000a114084/frameset.htm">J2EE Engine Components</a>

<a href="http://help.sap.com/saphelp_nw04/helpdata/en/28/c9a3a9606f434ea757a3536d220704/frameset.htm">Application References</a>

Hope it helps!

-Vladimir