Email alerts in GRC-AC 10

[Former Member]

Hello Experts,

My client would like to have an alert scenario as followed:

whenever a request is "stuck" for approval for more then 2 days,

the system sends an email (to the outlook box) to the approver of the stage, reminding the user that there is a request pending for them.

I was hoping you can help with configuring such a situation.

Help is much appreciated,

Regards

Michal

[former_member208271 · Accepted solution]

Hi Michal

What about using Program: GRFNMW_BATCH_EMAIL_REMINDER

You setup what reminders you need and how often.

Regards

Mustafa

[Former Member · Accepted solution]

Hi Mustafa,

please can you elaborate on this program.

where do i customize it?

Regards

Michal

[Former Member · Accepted solution]

Hi Michal,

You can execute transaction SE38 to run the program "GRFNMW_BATCH_EMAIL_REMINDER". Create a variant for this program by providing details like MSMP processes, configuration of days for reminder e-mail, template selection for reminder e-mail, etc. Then schedule a Background job to execute this program as per the frequency of the email alerts.

Regards,

Nikita

[Former Member · Accepted solution]

Hi Nikita,

thanks for the info,

one question please-

what is the meaning of "period (in days)" and "don't remind again (in days)".

Regards

Michal