Access reques submission error

[Former Member]

Dear Experts,

I have created Initiator rule for new account and change account and I have configured MSMP for the same. But when I tried to create and submit a request for change account I am getting below error:

Item '0001' resulted to 'INIT_USER_CHANGE'; cannot resolve path; check routing mapping

Request submit failed; error in MSMP submit method

I have maintained Rule Results in Maintain rules and maintain route mappings.

Below is the debug log:

20130228075713.9570000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_SUBM:177:GRFNMW:MSMP request instance created for external identification 20 (ACCREQ/7071BCDC89681ED2A0AF8955EF01E691)

20130228075713.9720000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_DEBUG:173:GRFNMW:Number of submitted line items: 001, calling initiator logic

20130228075713.9880000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:095:GRFNMW:Rule I/E/7071BCDC89681ED29EFBB7E1EFD7C691; checking input parameters ...

20130228075714.0500000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:101:GRFNMW:Rule I/E/7071BCDC89681ED29EFBB7E1EFD7C691 - request header converted to type GRAC_S_REQUEST_RULE_HEADER

20130228075714.0660000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:102:GRFNMW:Rule I/E/7071BCDC89681ED29EFBB7E1EFD7C691 - line items converted to type GRAC_T_REQUEST_RULE_LINE

20130228075714.0820000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:092:GRFNMW:Rule I/E/7071BCDC89681ED29EFBB7E1EFD7C691 is being validated ...

20130228075714.0970000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:093:GRFNMW:Rule I/E/7071BCDC89681ED29EFBB7E1EFD7C691 was validated

20130228075714.1130000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:094:GRFNMW:Rule I/E/7071BCDC89681ED29EFBB7E1EFD7C691 is executing ...

20130228075714.1290000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:096:GRFNMW:Rule I/E/7071BCDC89681ED29EFBB7E1EFD7C691 executed

20130228075714.1440000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:098:GRFNMW:Rule I/E/7071BCDC89681ED29EFBB7E1EFD7C691 returned results

20130228075714.1600000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_RULE:131:GRFNMW:Retrieved rule result: 0001/INIT_USER_CHANGE

20130228075714.1750000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_DEBUG:174:GRFNMW:Initiator returned 001 results; mapping results to path ID

20130228075714.1910000 :7071BCDC89681ED2A0AF8E445C270691::0.0000000 :000:00000:::SWATHI:SUBM:MSMP_DEBUG:257:GRFNMW:Rule E/7071BCDC89681ED29EFBB7E1EFD7C691, result value 'INIT_USER_CHANGE' - no mapped Path found

Please help in troubleshooting the problem.

Thanks,

Swathi

[Former Member]

Presuming you have created the custom initiator rule in BRF+, have you tried your initiator rule in the "Simulation" mode within the BRF+ workbench?

[Former Member]

Hi Swathi,

Check your initiator rule and maintain the same result value in your process initiator. Also check the mapping of initiator - rule set - Path in maintain route mapping stage of MSMP workflow.

Thank.

Amit

[Former Member]

Amit,

I rechecked the result values and are same.

Thanks,

Swathi

[Former Member]

Swathi,

Can you please share some screen shots of Generate rule highlighting your initiator and rule result along with Process initiator..

Please also share your path and route mapping screen shot.

thank you.

Regards,

Amit