Setting up automatic e-mail from problem messages or Incident messages based on "status change".

[Former Member]

Hi,

We have SAP Solution Manager 7.1 already setup and running.

I need to change the  automatic e-mails sent from SMDT(test case error message) based on 'status change'.

example:

when SMDT message is set to status: "complete", an e-mail should be sent to 'reporter' of message.

or when SMDT message is set to status:"Re-opened", an e-mail should be sent to 'processor' of message.

Please help. How can you acheive this?

Regards,

M.D

[richard_pietsch]

Hi M.D.,

I think you can do it in this way: create actions for SMDT transaction profile for each status change which should sent a notification.

These actions should be scheduled automatically and msut be partner dependend.

Via rule type 'Conditions Using Business AddIn (BAdI)' you can define scheduling conditions based on the user status of the SMDT message (define USER_STATUS as parameter for the schedule condition, see table TJ30 with field ESTAT for status values to be checked). On processing level you can use the smart form mails.

Regards