SRM-7 Shopping cart delete while error in process status

[Former Member]

Dear SRM Experts,

Issue : Shopping cart not able to delete while status in error in process.

Error in process cause, user selected wrong tax code,

Followed below steps to delete the SC but not successfull

Open SC

Click Edit

Click on item delete ( on screen able to see line item disaapear but not saving the delete line item)

Close

Message from system

This application contains unsaved data which may be lost.

Do you want to continue without saving the changes?

Shopping cart appears same without delete line item.

Please help how to solve this case.

Thanks

Nagaraj

[ricardo_cavedini · Accepted solution]

Hello,

Instead of pressing the "close" button, have you tried to press "read only" or "save"?

Item should be deleted.

Regards,

Ricardo

[Former Member · Accepted solution]

Hi Ricardo,

Thank you so much for your help.

I didn't save button on screen but Deleted SC pressing "read only" and with popup message want to save"

Thanks Again!

Nagaraj