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Business process monitoring - Alert retention time

gerald_brosch
Explorer
0 Kudos

Hi,

we have set up several monitoring objects (normal BPMon, not analystics) and they are working pretty fine.

The problem is that all alert records that have been generated so far (for every monitoring object) are being shown in the Alert Inbox. They are not being deleted despite we have assigned the "default" alert parameter set, with which the alert retention time should be 3 days. Even the retention time for the aggregated alert data is has been exceeded and the alert records are still there.

Thanks for any hints,

Gerald Brosch

Accepted Solutions (1)

Accepted Solutions (1)

keiji_mishima
Active Contributor
0 Kudos

Hi Gerald Brosch

Which SolMan version and SP level do you use ?

If your monitor is job monitoring, and SolMan 7.1, please apply Note 1733236.

If it is not the case, I recommend you to check whether reorganization job is correctly scheduled or not. If you cannot see following execution log in SM37, the problem is, required house keeping job is not scheduled.

During the Solution Manager setup, following job is scheduled. (more accurate, following job is defined in table DSWPJOB. And house keeping job kick required job, depending on the setting of DSWPJOB).

Program DSWP_BPM_REORGANISATION.

Job Name SM:REORG BPMON ALERTS

Best Regards

Keiji Mishima

gerald_brosch
Explorer
0 Kudos

Hi Keiji,

at first thank you for your quick response.

We have SolMan 7.1 and are on SP8. The house keeping job is scheduled and running.

Do you have any other notes or advices?

Best regards,

Gerald

keiji_mishima
Active Contributor
0 Kudos

Hi Gerald

It sounds very new SolMan.

if the job is scheduled, it is very weird...

There is note  1801801. It has some fix, related to job alert...

If it is not a trouble some, I recommend to apply this note. But I am not so confident...

Probably you need to report the situation to SAP OSS.

If note  1801801 does not fix the situation, and you still face the issue, please create

SAP customer message (OSS message) under the component SV-SMG-MON-BPM.

Best Regards

Keiji Mishima

gerald_brosch
Explorer
0 Kudos

Hi Keiji,

note  1801801 does not fix the situation so I will create an OSS message.

Best regards,

Gerald

Answers (0)