Email Action Triggered without any condition being defined

[Former Member]

Hi Guys,

I am Configuring Email Notification when the Ticket is created.

I have used the Action ZMIN_STD_MAIL.

I have not defined any schedule or start Condition but still the action is getting executed and in determination log it shows 1 condition met.

But if i define the condition then we get an error condition not fulfilled.

Although i have verified that condition is consistent.

Please advice how to proceed.

Regards

Abhishek

[richard_pietsch]

Hi,

when we setup our service desk we also had problems with specific workflow triggered actions. So we changed it to BAdi conditions.

Try to change the rule type from "workflow" to "Conditions Using Business AddIn (BAdI)" in the action definition and create a corresponding implementation for the schedule condition (e.g. Z_SDK_SCHED_ST_xxxx). For this condition you can set a user status parameter according to your requirements.

To get this run in the action definition the "schedule automatically" option must be enabled.

Regards, Richard

[former_member188058]

Hi Abhishek,

Please select "Schedule automatically" in action definition (by default deselected) and then define a start condition as per your requirement.

Hope this helps.

Regards,

Imran