Test case error message type SMDT : how to define 'categorization' & 'Priority' with new values.

[Former Member]

Hi,

For Test case error message type SMDT :

1) I need to populate field 'categorization'.  ( should this be done from SAP Web Client only ?)

2) I need to populate field 'Priority' with new values. (I have changed values in table: SCPRIO using SM30 and also have checked this using SPRO in "MAINTAIN PRIORITIES OF DATES" in area "Application Incident Management (Service Desk)" and area "Settings for Activities" )

The new  values are NOT showing up after making the changes when creating new SMDT message.

We are using SAP Solution Manager 7.1

Thanks.,

[Former Member · Accepted solution]

Hello M.D,

To change categorization schema please read document https://websmp103.sap-ag.de/~sapidb/011000358700000514562011E.PDF

Create or change new schema remeber to assign cat. schema to your SMDT transaction type and active schame propelry.

To change values of priority use spro tcode and search for

Define Impact/Urgency/Recommended Priority  in Change COntrol Management area.

.

BR,

SAPFan

[Former Member · Accepted solution]

Hi SAPFan!

Thanks for your input.

But for priority field, the changes suggested by you does not work here in SAP GUI. (I can still see default old values)

Instead I find the changes are affected/made in SAP WebUI.

What should I do to make same changes in SAP GUI?

SAP GUI:- (old values in priority still reflected)

SAP WebUI :-(new priority values as shown below...that I want in SAP GUI )

thanks.

[Former Member · Accepted solution]

Hi,

First screen shot is from old test case ? I guess the new priority will be worked with new  test case. Please check and let me know.

BR,

SAPFan

[Former Member · Accepted solution]

Hi SAPFan,

No, It is not working!

I have tested it in by creating new test package >test case. in SAP GUI. It still shows old priority values!

Please help.

Thanks.

[Former Member · Accepted solution]

Hi,

Please observe that in sap gui you use transaction type SMDT (org. SAP) maybe in Web UI you use ZSMDT transaction type.

Check which status profile has t. type SMDT and ZSMDT.

BR,

SAPFan

[Former Member · Accepted solution]

Hello SAPFan,

I checked. We do not have any Z type created for this. SMDT is used both in SAP GUI and WebUI.

Could you please suggest what should I do now?

Regards,

M.D.

[Former Member · Accepted solution]

Hi SAPFan,

..also, I have found out that 'SMDT' is not defined in "Define Status Attributes" under 'Change Management' in SPRO.

Could this be causing the problem?

Regards,

M.D.

[Former Member · Accepted solution]

Helloo M.D.

Run crmc_process_ma find SMDT transaction type choose Business Activity and click on customizing header in left menu check which priority is listed:

BR,

SAPFan

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[Former Member · Accepted solution]

Hello SAPFan,

Please find the screenshot below:

I can see the new priority types(same as in SAP WebUI).

Please suggest.

Regards,

M.D

[Former Member · Accepted solution]

Hello M. D.

It`s strange behaviour for me .

Please check using F1 and icon  technical details which table stores priority list.

You can also check on Web UI side using this short keys http://scn.sap.com/people/david.birkenbach/blog/2012/08/31/usefull-shortkeys-in-itsm-webclient-ui

BR,

SAPFan

[Former Member]

Hi M.D.,

did you finally find a Solution for your issue?

I am facing exactly the same...

Thanks

Arslan

[Former Member]

Hello Arslan,

Yes, I found it. Please perform following steps:

1) open a new SMDT error message. Click in the field region of 'Priority' and press F1

2) in the "Performance Assistant" window, select 'customizing'.

3) select 'continue w/o specifying project'

4) click on any (I double clicked on "Define Message Types for SAP Solution Manager")

5) execute it

6) double click on "SLF1 - Service Basis Message (ABA Message) "

7)  click on 'priorities'

Now, you can enter the prioritiy values as needed. This should now reflect in every SMDT error message you create henceforth.

Let me know if this helps you.

Regards,

Maxwel D'Mello.

[Former Member]

Hi Maxwel,

Thanks a lot !!!.

It works. Thats what i wanted.

Best Regards

Arslan

[Former Member]

Hi Maxwel,

I need to do the same configuration and I am following the steps as you have mentioned.

But, I am getting the 'customizing' option in 'performance assistance' as non-editable. Shall I go for the option 'Edit documentation' ?

Please can you suggest something on this?

I have been searching for the solution since a long time, and finally when i got it here on your post

I am facing this problem.

Regards,

Khushboo