SOST mails transmission issue

[Former Member]

Dear All,

I am having issue with sending mails from 2 application servers, where SMTP is showing not active (but External Bind is active) even after adding " icm/server_port_1 = PROT=SMTP,PORT=24,EXTBIND=1 " in 2 application server instances.

(fyi: icm/server_port_0 parameter is already set active in all instances)

Followed the below link for doing the above activity.

http://scn.sap.com/community/netweaver-administrator/blog/2012/08/13/sost-mails-transmission-issue-b...

Failed reason is same :

Cannot process message in SAP System

Message no. XS817

Diagnosis

Processing could not be continued due to a technical or configuration error in the SAP system.

System Response

Processing was terminated.

Procedure

Processing was terminated in the SAP system. The reason is given in the details below:

No ESMTP Plug-In Is Available for SAPconnect

Application Server Used by the Send Process:

xxxxxxxxx

(Schedule Send Process on App.Server with Plug-In)

As per SAP Note : 757804, rdisp/start_icman = true parameter already exist in " Default " profile. Even though I have added this parameter in  one of application server instance and restarted the same.

When i try to activate the SMTP in SMICM, error is same " Operation failed (rc=1) with Message no. ICM006 ".

Request someone please help on this issue for smooth functioning of sending mails. If any settings / parameters needs to be set/checked please suggest

Rgds,

Durga

[Former Member · Accepted solution]

Hello,

Can you check if you are able to connect to the mailhost from the application servers from where the mails are not working.

telnet <mail-host> <mail-port>

For <mail-host> and <mail-port>, specify the values entered in the SAPconnect SMTP node (usually 25 for <mail-port>).

Check and confirm back.

Regards,

Mudasir

[Former Member · Accepted solution]

Hi Mudasir,

I am getting message as " <mail host  name > ESMTP Service ready at Fri, 15 Feb 2013 " from both servers from where mails are not working.

We have already maintained IP of these 2 servers on mail server side and mail host IP was there in /etc/hosts in 2 servers.

Please suggest.

Rgds,

Durga.

[former_member188883 · Accepted solution]

Hi Durga,

Refer SAP note 607108 - Problem analysis when sending or receiving e-mails

Regards,

Deepak Kori

[Former Member · Accepted solution]

Hi Deepak,

As per SAP Note : 607108, i have tested the same and received a response starting with "220".

As i mentioned earlier, icm/server_port_1 = PROT=SMTP,PORT=24,EXTBIND=1 is set in all servers, but issue still exist in 2 of them,

You mentioned in your earlier post saying default port for SMTP is 25.

So shall i edit the above parameter to icm/server_port_1 = PROT=SMTP,PORT=25,EXTBIND=1  and give it a try in one of the application server?. Cos it needs restart, so i just want to try one app server.

Please confirm once.

Rgds,

Durga

[former_member188883 · Accepted solution]

Hi Durga,

Please change the port to 25 and take a restart of one application server.

Check the results .

Regards,

Deepak Kori

[Former Member · Accepted solution]

Deepak,

Thank you for the hint. I have changed to port 25000 for SMTP and it works fine after bouncing the application once. Also infact my OP link itself is an answer.

Before that i tried with just 25 and it did't work.

Rgds,

Durga

[former_member188883]

Hi Durga,

Ensure the following

1) SMTP port shows active in smicm for the application servers as well as CI server. Default port for SMTP is 25.

2) Once step 1 is done, ensure that SMTP relaying is allowed for all the SAP server ip addresses into your mail server settings.

Regards,

Deepak Kori

[Former Member]

Hi Deepak,

In SCOT, under mail server settings there Mail port is showing as 25 along with Mail Host IP address in all 3 Dialog instances including CI+DB as well.

This parameter " icm/server_port_1 = PROT=SMTP,PORT=24,EXTBIND=1 " already exist in my CI+DB and in one of application instance with Mail port as 25 in SCOT. From both of these 2 instances users are receiving mails.

I am facing this issue from 2 instances only.

So you mean to say i have to set icm/server_port_1  PROT=SMTP,PORT=25,EXTBIND=1 in all instances?

Rgds,

Durga.

[former_member188883]

Hi Durga,

Yes. So you mean to say i have to set icm/server_port_1  PROT=SMTP,PORT=25,EXTBIND=1 in all instances.

Regards,

Deepak Kori