C4E on iPad Mobile "the request timed out" NSURLErrorDomainCode=-1001

[Former Member]

BI4 SP5

BW 7.01 SP11

When attempting to download larger reports from BOE the SAP BI mobile app issues error "The Request timed out".

Smaller documents do not time out.

I have increased the doc size from default of 5 to 20 MB in file:

S:\Program Files (x86)\SAP BusinessObjects\Tomcat6\webapps\MobileBIService\WEB-INF\mobi on server.

The Crystal report for enterprise reports run fine on launch pad.  I have downloaded them and the largest from Launch Pad is 12.5 MB.

Is there a configuration setting I am missing?  I have a ticket logged with SAP but was hoping someone out there might be able to help.

[sapanesh_agnihotri]

HI, Kindly check

1832296 - "The request timed out" from MobileBIService/MessageHandlerServlet

Thanks,
Sapanesh

[Former Member]

Here is my trace file on iPad:

2013-02-15 08:56:40.737 SAP BusinessObjects Mobile[28944:907] Update Last Refreshed Date Label

2013-02-15 08:56:48.176 SAP BusinessObjects Mobile[28944:907] |E|: [CRViewerHandler.m onFailure:withErrorMessage: 808] An error occured on the server side: Cannot get the cube from the connection: ZFIGL_C20_ZFIGL_QCR_PSBOOK

2013-02-15 08:56:56.673 SAP BusinessObjects Mobile[28944:907] |E|: [CRViewerHandler.m onFailure:withErrorMessage: 808] An error occured on the server side: Cannot get the cube from the connection: ZFIGL_C20_ZFIGL_QCR_PSBOOK

2013-02-15 08:58:32.715 SAP BusinessObjects Mobile[28944:907] |E|: [CRServletHandler.m connection:didFailWithError: 156] Failed to get a response from servlet: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x5361360 {NSErrorFailingURLStringKey=http://192.168.20.95:8080/MobileBIService/MessageHandlerServlet, NSErrorFailingURLKey=http://192.168.20.95:8080/MobileBIService/MessageHandlerServlet, NSLocalizedDescription=The request timed out., NSUnderlyingError=0x5360c30 "The request timed out."}

2013-02-15 08:58:32.718 SAP BusinessObjects Mobile[28944:907] |E|: [CRViewerHandler.m onFailure:withErrorMessage: 808] An error occured on the server side: Error Domain=NSURLErrorDomain Code=-1001 "The request timed out." UserInfo=0x5361360 {NSErrorFailingURLStringKey=http://192.168.20.95:8080/MobileBIService/MessageHandlerServlet, NSErrorFailingURLKey=http://192.168.20.95:8080/MobileBIService/MessageHandlerServlet, NSLocalizedDescription=The request timed out., NSUnderlyingError=0x5360c30 "The request timed out."}

[Former Member]

Hi Matthew,

Please share the solution of the problem, if you could solve that. We are also facing the same problem.

Thanks..!