"Could not search for entries" in IdM GUI

[Former Member]

Hi Experts,

We have a realy mysterious problem:

When we use IdM GUI for searching a rondom user or "*" it says "Could not search for entries".

At first we checked the JDBC driver, which is the right one.

Then we checked the prov user of the db schema, it is right configured too.

Yesterday it worked fine and since this morning we get this error.

The only thing that changed during night was that the SAP Basis patched and restarted the system.

Thanks for your help.

Greetz

Yannick

PS: We use IdM 7.2 on Oracle 11.2

[former_member2987]

Hi,

Can you post a screenshot?

Matt

[former_member2987]

Just saw this on a project and we found two reasons it seems to be happening:

1. The task was brought in from a 7.1 system and had the wrong table/view names in the attribute values.

2. The items we were searching for were missing an attribute that was required for that use case.

In either event, the issue was due to bad/missing attribute values, where no value could be determined.

Hope this helps!

[ChrisPS]

Hello Yannick,

                      if the issue occurs again you should set a trace on the com.sap.idm.jmx trace location as per note 1907843 - Tracing Exceptions in the User Interface NW 7.1 which may provide more error information on the issue.

Regards,

Chris

[Former Member]

Hi Yannick,

I have the same issue by a new SP8 installation. How did you solve it?

Thank you,

Zoltan

[Former Member]

I'd check that the account / connection details are correct.  A patch/restart may have kicked up some account issues (used old connection strings etc)

Peter

[Former Member]

Thanks Peter for your respond.

But we already did this and this had no effect.