Support Team determination not working.

[Former Member]

Hello,

I have configured the ITSM on Solman 7.1 SP07.

When i create the ticket and i select the component the the support team is not populated in Service Team.

But when i select the message processor the Service team is populated.

I have configured the BRFPLUS rule and its simulation is working properly.

I have copied SMIN->ZMIN.

Ibase component is active and SOLD-to-Party is maintained as BP for Root Org.

I have created the org Structure in ppoma_crm also.

Also under sppfcadm- i have removed the check for ZMIN_STD-->ZMIN_STD_FIND_PARTNER_FDT also.

Please advice how fix this.

The service team should populate when SAP component is selected.

Regards

Abhishek

[Former Member]

hi,

is there any error in the action ZMIN_STD_FIND_PARTNER_FDT log?

is it shcduled automatically? did you changed any method parameters manuall?

have you applied all the major correction notes, i found one, which states partner function nt able to determine, it might similar to your case 1793311

check with other dispatching rules wil that work, based on the guide here

https://websmp107.sap-ag.de/~form/sapnet?_OBJECT=011000358700000514582011E&_SCENARIO=011000358700...

Thanks,

Jansi