SAP EIC Inbox - PDF Attachments not opening

[Former Member]

Hi,

We are running ECC6.0EHP4 and implemented SAP EIC last year. Recently we have noticed it is not possible to open certain attachements ( mostly PDF ) in emails in the the EIC Inbox.

Data Flow:

1) Email sent to our HRSSC

2) Arrives in the Microsoft Exchange Server, which then sends a copy to SAP.

3) SAP then pushes the email out to the EIC Inbox.

I have checked relative problem emails in SOST and can view the attachement. When trying to open the attachement via the EIC inbox however fails.

Is this a common problem?

Has anyone come across this issue?

Any suggestions?

Any help would be much appreciated.

Thanks

Agra

[Pazahanick_Jarr · Accepted solution]

We have 10+ ERP Employee Interaction Center customers and not having this issue at any of them.

There are multiple OSS Notes on this topic including 1723692 but I assume you already checked that before raising this issue here so would recommend if so to put in a customer message.

[Former Member · Accepted solution]

Hi Jarret,

Thank you for your reply.

I have checked the OSS Note (1723692) you have suggested and can confirm that we are up to date in regards to the service packs, i.e.

604	SAPK-60452INEAHRGXX

Furthermore he issue itself is not that a white box appears when trying to open the attachment but that the attachment opens up in an unreadable format (I should have mentioned this in my first post 🙂 )

I will take your advice and raise a SAP Message.

Thanks