Problem viewing PDF invoices and Photos on SAP Customer Financial Factsheet

[Former Member]

Hi,

We configured the mobile app “SAP Customer Financial Factsheet”. We have checked all the values retrieve from backend, and we found something we like to know:

First, we found out you can set up a client photo on the financial sheet, but on our tests we saw that photo is kept on the financial sheet only local on the iPad where the assignment was made. If I check the same customer financial sheet on another iPad, the photo assigned to that customer sheet is not available. Our question is: Could this photo's assignment might be available for all the devices once I set this up on a financial factsheet from one device, or this photo can be retrieve from the master data of the client??? What is the configuration that must be done???

The second question is about the invoices on PDF format. We can check out the invoices on the mobile application, but when we push the PDF button (upper right corner), nothing happens and the invoice on PDF format is not shown. We have checked the authorization; we saw the execution needs an authorization to a specific printer. We grant the user with all authorization because we are testing on QA environment, but the invoice in PDF format still is no shown. We like to know how can we trace this execution?. Where do we have to look in order to check the invoice in PDF format is available to the mobile app? Also the application throws an error message (time out) several minutes after the call is made.

When we push the button… nothing happens (following image)

We'll wait for your kind answer

Regards,

MC

[Former Member]

Hi Mariana

could you solve the PDF problem? I have exactly the same issue...

Regards

[Former Member]

Hi Glen

Please, the mobile app can only display those PDFs that an output was generated

in the backend. Make sure that there is an output for your invoice

in tx VF02. Open an invoice and follow the menu Goto->Header->

Output and check whether there is a print output for your invoice

(see attachement OUTPUT). If not you have generate an output first.

You can do this on the enty screen of VF02 using the menu

Billing Document->Issue Output To (see ISSUE_OUTPUT).

Regards,

MC

[joris_bayer]

Hi,

Am facing the same problem. Please post the solution or where to look here....

Thanks in advance

[Former Member]

Hi Joris

Please, the mobile app can only display those PDFs that an output was generated

in the backend. Make sure that there is an output for your invoice

in tx VF02. Open an invoice and follow the menu Goto->Header->

Output and check whether there is a print output for your invoice

(see attachement OUTPUT). If not you have generate an output first.

You can do this on the entry screen of VF02 using the menu

Billing Document->Issue Output To (see ISSUE_OUTPUT). If after this you cant see the invoices, maybe there is something that prevents the pdf view. In my case was a text which wasnt set on a input field of the order on ECC.

Regards,

MC

[joris_bayer]

Hi,

Thanks for the prompt reply. Yes, the output was generated in VF02 (print) but no invoice visible in Mobility. We are investigating currently the smartform.

[joris_bayer]

sorry, what do you exactly with: If after this you cant see the invoices, maybe there is something that prevents the pdf view. In my case was a text which wasnt set on a input field of the order on ECC.?

[Former Member]

Joris we had a asimilar issue, so we had to debug with external bp the following method GET_INVOICE_PDF of class CL_LWM_FIN_FACTSHEET_BL specifically in badi standard implementation EBPP_INVDETAIL_SD, in here is retrieved the PDF stream which is shown on the mobile app. The implementation checks in the optical archive to get the invoicePDF. If it's not there it generates the output again using the NAST settings in SD. Our SD find out a particular thing within the custom form that was called while debbuging and after that our issue was solved. As is a custom form or the form you have configure for the invoice, you have to look up for something on this form that maybe does not affect your functionality but prevents the pdf view on the mobile apps.

You can also see if the document is available for the mobile app (with your own settings), calling this url on your browser (OData service):

https://<server>:<port>/sap/opu/odata/sap/FINCUSTFACTSHEET/InvoiceCollection

(CustomerNo='<yourdata>',CompanyCode='<yourdata>',InvoiceNo='<yourdata>',DocItem='<yourdata>',FiscalYear='<yourdata>')/GetInvoicePDF

Hope it helps,

Rgs

Mariana

[tedkwon]

Thanks for your detailing.

FSCM-Biller Direct also uses similar logic.

(EBPP_INVDETAIL_SD -> pdf creation)