Hi All,
We are currently using revenue recognition functionality (Time-related revenue recognition). I just ran into an issue while processing a return. We sold a bundle (BOM) that has few items like warranty. We are using std. order with contract dates which is used for recognizing the revenue over time.
The order was created with invoice and after few days we created a return order to issue credit to customer and reverse the original
order. However, I realize that account postings for rev. rec are going to Rev. Rec. unbilled.
I expect that account Deferred Rev should be debited as in original invoice it was credited to Deferred Rev account. Basically, I am looking the reversal of original posting but system is picking the rev. rec. unbilled account.
Please let me know how the process works when it comes to customer return order in revenue recognition.
Thanks,
Abdul
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