hi
we have the situation where form, fit and function is fullfilled for a material from 2 different manufacurer (one material number), but the some of the spare parts is not exactly the same. How can we avoid sending wrong spare part from the Customer Service?
Example: 2 customers with the same material, but from different manufactures order a "seal kit", is there a way of solving this situation in SAP so that the correct spare part material number is ordered.
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