Solman 7.1 - Synchronize 2 SolMan service desks

[Former Member]

Hi gurus,

We plan to set up 2 SolMan service desks: one at customer site, another for VAR support site.

1) With SolMan 7.1, should we use 2 different transactions type for each site? for example: Customer use the type SMIN, and VAR support use the type of SMIV? In that case, will we face with any problem when we want to synchronize message status among 2 systems?

2) Do we have any documentation guide for synchronization settings?

Thanks very much for your advice.

Regards,

HL

[Former Member · Accepted solution]

hi,

yes, both TR used, you can map it while configuration.

Unfortunately I have old Guide only, sm 7.0 ehp1 https://websmp202.sap-ag.de/~sapidb/011000358700001243472009

Please check.

Thanks

Jansi

[Former Member · Accepted solution]

Thanks very much Jansi. The document is very helpful!

Thanks,

HL