SAP Customer & Contacts Time Out Error

[Former Member]

Hi,

I am trying to connect SAP Customer & Contacts from my SUP2.1.2.

I have checked the REST Client, which shows me HTTP 200 OK code which seems to be correct one.

Also on SUP error log i am not getting any error.

But when i checked with the app error log on device, it shows me "suprequest startsynchronous error: client timed out after 30 seconds".

I got the SUP logs in Debug mode:-

2013-01-25 03:26:05.318 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GatewayConnectorHandler]ODP:Returning Response from Gateway Back to Message Channel

2013-01-25 03:26:05.316 DEBUG PROXY Thread-772 [com.sybase.suplite.gwc.req.util.domainReqRespLogHandler]Inside Domain Logger for ReqResp

2013-01-25 03:26:05.316 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Connection released

2013-01-25 03:26:05.315 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCConnectionPoolManager]-----Inside releaseConnection() of GWCConnectionPoolManager------

2013-01-25 03:26:05.315 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.ConnectionFactory]---------In releaseconnection() method of Connection Factory--------

2013-01-25 03:26:05.315 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response Body is written into OutputStream

2013-01-25 03:26:05.315 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]------In writing response method-----

2013-01-25 03:26:05.315 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response body is obtained from BackEnd

2013-01-25 03:26:05.315 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]ODP:Read response body from Gateway

2013-01-25 03:26:05.314 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]------------content encoding is ZIP ----------gzip

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]------------content type|encoding|length--------application/xml----gzip----3418----

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keyset-cookie          Response header valueMYSAPSSO2=AjQxMDMBABhTAEgAUgBJAEsAQQBOAFQATgAgACAAIAACAAYyADAAMAADABBLAEQARwAgACAAIAAgACAABAAYMgAwADEAMwAwADEAMgA1ADAAOQAyADUABQAEAAAACAYAAlgACQACRQD%2fAPswgfgGCSqGSIb3DQEHAqCB6jCB5wIBATELMAkGBSsOAwIaBQAwCwYJKoZIhvcNAQcBMYHHMIHEAgEBMBkwDjEMMAoGA1UEAxMDS0RHAgcgEhIUB1AhMAkGBSsOAwIaBQCgXTAYBgkqhkiG9w0BCQMxCwYJKoZIhvcNAQcBMBwGCSqGSIb3DQEJBTEPFw0xMzAxMjUwOTI1NDJaMCMGCSqGSIb3DQEJBDEWBBQ5KiyeDZldB2Jqe59Sj2EcePL79jAJBgcqhkjOOAQDBC8wLQIUemlGCAPjrVE%21albHsbo1vFhLTI4CFQCp8KMlTVxfRtnsbH7YMzcmzgF%2fQA%3d%3d; path=/; domain=GATEWAY1

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keyset-cookie          Response header valueSAP_SESSIONID_KDG_200=h16ZAdg4WYNNLDnKIujiAS1gsfdm0RHivEJwcbx7uh8%3d; path=/

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keycontent-type          Response header valueapplication/xml

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keycontent-encoding          Response header valuegzip

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keycontent-length          Response header value3418

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keylast-modified          Response header valueFri, 25 Jan 2013 09:25:50 GMT

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keyx-sap-odata-extension-version          Response header value0.9

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keydataserviceversion          Response header value2.0

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keyserver          Response header valueSAP NetWeaver Application Server / ABAP 731

2013-01-25 03:26:05.313 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response code is HTTP/1.1 200 OK

2013-01-25 03:26:05.313 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]ODP:Recieved the response from the gateway

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------Finished firing the request to GW-----------

2013-01-25 03:26:05.313 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------Leaving FireRequest Method-----------

2013-01-25 03:26:05.312 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------Finished Execute-----------

2013-01-25 03:25:49.227 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------Before Execute-----------

2013-01-25 03:25:49.227 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]ODP: Firing the request to the Gateway

2013-01-25 03:25:49.227 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]----Host request header set is ----GATEWAY1:8000

2013-01-25 03:25:49.227 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=Accept-Encoding    value=gzip

2013-01-25 03:25:49.227 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=X-SAP-deviceType    value=iphone

2013-01-25 03:25:49.227 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=X-SAP-deviceId    value=c52c32dff4ae33099f5d385690c83e88a06ebb7b

2013-01-25 03:25:49.226 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=Authorization    value= Not printed for security reasons

2013-01-25 03:25:49.226 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=Accept-Language    value=en

2013-01-25 03:25:49.226 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]----------In GWProxy fireRequest()----------

2013-01-25 03:25:49.226 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------About to fire the request to the GW-----------

2013-01-25 03:25:27.929 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCConnectionPoolManager]-----leaving getConnection() of GWCConnectionPoolManager  -Connection is not from pool---

2013-01-25 03:25:27.925 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCConnectionPoolManager]Flag value is (2)false

2013-01-25 03:25:27.925 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCConnectionPoolManager]Address to which connection object has to be assigned is:http://GATEWAY1:8000/sap/opu/sdata/MIVE/SALESCUSTOMER/$metadata

2013-01-25 03:25:27.925 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCConnectionPoolManager]Inside getConnection() of GWCConnectionPoolManager

2013-01-25 03:25:27.925 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.ConnectionFactory]Pm is not null

2013-01-25 03:25:27.925 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.ConnectionFactory]---------In getconnection() method of Connection Factory--------

2013-01-25 03:25:27.925 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]----Application Id sent from client is--------com.sap.meps.erpcustomersearch

2013-01-25 03:25:27.924 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]----------In GWProxy handle()----------

2013-01-25 03:25:27.923 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCRequestAdapter]----------Leaving GWCRequestAdapter constructor()----------

2013-01-25 03:25:27.923 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCRequestAdapter]Json Request header : [{"X-SAP-applicationId":"com.sap.meps.erpcustomersearch"},{"request":"GET"},{"url":"http://GATEWAY1:8000/sap/opu/sdata/MIVE/SALESCUSTOMER/$metadata"},{"Accept-Encoding":"gzip"},{"X-SAP-applicationId":"com.sap.meps.erpcustomersearch"},{"Accept-Language":"en"},{"X-SAP-deviceType":"iphone"},{"X-SAP-deviceId":"c52c32dff4ae33099f5d385690c83e88a06ebb7b"}]

2013-01-25 03:25:27.922 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCRequestAdapter]context.getDeviceUserName() is icustomer

2013-01-25 03:25:27.922 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCRequestAdapter]Request header : [{"X-SAP-applicationId":"com.sap.meps.erpcustomersearch"},{"request":"GET"},{"url":"http://GATEWAY1:8000/sap/opu/sdata/MIVE/SALESCUSTOMER/$metadata"},{"Accept-Encoding":"gzip"},{"X-SAP-applicationId":"com.sap.meps.erpcustomersearch"},{"Accept-Language":"en"},{"X-SAP-deviceType":"iphone"},{"X-SAP-deviceId":"c52c32dff4ae33099f5d385690c83e88a06ebb7b"}]

2013-01-25 03:25:27.922 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCRequestAdapter]Request body Read :

2013-01-25 03:25:27.922 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCRequestAdapter]ODP: Read the Request information

2013-01-25 03:25:27.922 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCRequestAdapter]UsrName/Pwd is extracted from context:

2013-01-25 03:25:27.922 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCRequestAdapter]----------In GWCRequestAdapter constructor()----------

2013-01-25 03:25:27.918 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GatewayConnectorHandler]ODP :Recieved a request to fire to Gateway

2013-01-25 03:25:27.285 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GatewayConnectorHandler]ODP:Returning Response from Gateway Back to Message Channel

2013-01-25 03:25:27.283 DEBUG PROXY Thread-771 [com.sybase.suplite.gwc.req.util.domainReqRespLogHandler]Inside Domain Logger for ReqResp

2013-01-25 03:25:27.282 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Connection released

2013-01-25 03:25:27.282 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWCConnectionPoolManager]-----Inside releaseConnection() of GWCConnectionPoolManager------

2013-01-25 03:25:27.282 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.ConnectionFactory]---------In releaseconnection() method of Connection Factory--------

2013-01-25 03:25:27.282 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response Body is written into OutputStream

2013-01-25 03:25:27.282 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]------In writing response method-----

2013-01-25 03:25:27.282 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response body is obtained from BackEnd

2013-01-25 03:25:27.281 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]ODP:Read response body from Gateway

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]------------content encoding is ZIP ----------gzip

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]------------content type|encoding|length--------application/atomsvc+xml----gzip----655----

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keyset-cookie          Response header valueMYSAPSSO2=AjQxMDMBABhTAEgAUgBJAEsAQQBOAFQATgAgACAAIAACAAYyADAAMAADABBLAEQARwAgACAAIAAgACAABAAYMgAwADEAMwAwADEAMgA1ADAAOQAyADUABQAEAAAACAYAAlgACQACRQD%2fAPwwgfkGCSqGSIb3DQEHAqCB6zCB6AIBATELMAkGBSsOAwIaBQAwCwYJKoZIhvcNAQcBMYHIMIHFAgEBMBkwDjEMMAoGA1UEAxMDS0RHAgcgEhIUB1AhMAkGBSsOAwIaBQCgXTAYBgkqhkiG9w0BCQMxCwYJKoZIhvcNAQcBMBwGCSqGSIb3DQEJBTEPFw0xMzAxMjUwOTI1MDlaMCMGCSqGSIb3DQEJBDEWBBQ5KiyeDZldB2Jqe59Sj2EcePL79jAJBgcqhkjOOAQDBDAwLgIVAJcQb7KflNoPKJmpvuG87MH4qklVAhUAvRVIhttayBsqxVgduFXLTB52bOo%3d; path=/; domain=.143.201.82

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keyset-cookie          Response header valueSAP_SESSIONID_KDG_200=HpXlmRN1flIHzGp5F1CHxxxAMkxm0RHivEJwcbx7uh8%3d; path=/

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keycontent-type          Response header valueapplication/atomsvc+xml

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keycontent-encoding          Response header valuegzip

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keycontent-length          Response header value655

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keyx-sap-odata-extension-version          Response header value0.9

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keydataserviceversion          Response header value2.0

2013-01-25 03:25:27.281 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response header keyserver          Response header valueSAP NetWeaver Application Server / ABAP 731

2013-01-25 03:25:27.280 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]Response code is HTTP/1.1 200 OK

2013-01-25 03:25:27.280 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]ODP:Recieved the response from the gateway

2013-01-25 03:25:27.280 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------Finished firing the request to GW-----------

2013-01-25 03:25:27.280 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------Leaving FireRequest Method-----------

2013-01-25 03:25:27.280 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------Finished Execute-----------

2013-01-25 03:25:16.010 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]--------------Before Execute-----------

2013-01-25 03:25:16.010 INFO PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]ODP: Firing the request to the Gateway

2013-01-25 03:25:16.010 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]----Host request header set is ----114.143.201.82:8000

2013-01-25 03:25:16.010 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=Accept-Encoding    value=gzip

2013-01-25 03:25:16.010 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=X-SAP-deviceType    value=iphone

2013-01-25 03:25:16.010 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=X-SAP-deviceId    value=c52c32dff4ae33099f5d385690c83e88a06ebb7b

2013-01-25 03:25:16.009 DEBUG PROXY MessageChannel Thread-717 [com.sybase.suplite.gwc.req.handler.GWProxy]header: key=Authorization    value= Not printed for security reasons

Please suggest,

Regards,

Shrikant

[Former Member]

Hello Shrikant,

I have the same issue you reported on this thread with SAP CNC. Did you solved? How did you solved this issue. I will wait for your answer

Best Regards,

MC