Need Info. regarding implementing Service Desk and Charm in solution manager.

[Former Member]

Hi Experts,

I have got a requirement to implement Service Desk and Charm in Solution manager 7.1.

I would like to know that above 2 tasks are completely basis issues or we need to involve some Techno functional guys as well.

Also please give me some pointers as to where I should begin with for initiating above 2 tasks.

Regards,

Deepa.

[Former Member · Accepted solution]

Hi,

  Both tasks are completely based on BASIS part only.

You can get complete idea about both CHARM and Servicedesk using the below link.

The config guides in setting-up CHARM in SOLMAN 7.1 can be found in the Service Marketplace: http://service.sap.com/rkt-solman-> SAP Solution Manager 7.1 ->  Change Control Management - Select CHARM

More additional info about Solution manager 7.1 is available in the following link.

http://wiki.sdn.sap.com/wiki/display/SMSETUP/Home

Thanks and Regards,

Vimal

[Former Member]

Configuration of these modules should be done by someone with at least some functional skills on the subjects. Collaboration with Basis team will be required.