SUM fails in the Phase INSTANCELIST_PRE

[Former Member]

Dear Experts,

We are in the process of updating our ECC PRD Cluster system.

Source System: SAP ECC6

Target System: SAP ECC6 EHP6

OS: Windows 2008 R2

Database: Oracle 11g

However stuck in the phase INSTANCELIST_PRE while requesting for the <sid>adm password for distributed environment.

SAP upconsole.log

START OF PHASE PREP_INPUT/INSTANCELIST_PRE

=========== Required System Passwords ===========

Your system is running in a distributed environment. To be able to proceed,

the epqadm user is required. Enter the password for the <SID>adm user. If you

are using a Windows domain user, enter the domain user password.

epqadm PASSWORD: ********

=========== Required System Passwords ===========

Hint: Our <sid>adm password  contains the special character @ symbol. Will that cause any issue?

Please advice on this.

Regards,

Raja. G

[Former Member · Accepted solution]

Hi,

SAP provided the solution for this issues like creating a local user ID with same password.

Regards,

Raja. G

[Former Member · Accepted solution]

Hi Raja

I am doing ABAP SPS upgrade using SUM tool and I am also getting the same error you got  in the SUM phase PREP_INPUT/INSTANCELIST_PRE.

I have  CI and one application instance. SUM tool keep on asking the sidadm password. I tried creating a local sidadm user on both servers with the same password. But it didn't work for me.

I created the local sidadm user as per below note

                         1715038  - <SID>adm user can not be verified in a distributed environment            

Is there any special action when you create the local sidadm user and continuing the upgrade.

Regards

Bimal

[Former Member · Accepted solution]

Hi Bimal,

No i havent taken any special action during this phase. I created the user with necessary permissions and it worked. SUM is looking for local users instead of taking the users from domain.

Regards,

Raja. G

[Former Member · Accepted solution]

Hi Raja

Thank you for the quick reply.

What I did was , at one stage I provided the domain user in the format domain\sidadm. and then when I got this error I created the sidadm user with same password and as member of local admin group and assign the "Logon as a service user " right .

Then continue SUM session and got the same error again. It didn't work for me.

Do you see anything else I should do?

Regards

Bimal

[Former Member · Accepted solution]

Hi,

Did you created in both the nodes?

Regards,

Raja. G

[Former Member · Accepted solution]

Hi Raja

Yes I created the sidadm user in both nodes with same settings .

Regards

Bimal

[Former Member · Accepted solution]

It worked for me after creating the user ID's in local and proceed with the upgrade.

Raise an SAP message as well. I will get back to you if i remember anything.

Regards,

Raja.G

[Former Member]

Hi Deepak,

PFA for the necessay log.

Regards,

Raja. G

[sunny_pahuja2]

Hi,

It looks like known error. Please check SAP Note 1140980 - sapstartsrv user authentication on AIX.

Thanks

Sunny

[Former Member]

Hi Sunny,

Our OS is Windows 2008 R2 not AIX.

Regards,

Raja. G

[former_member188883]

Hi Raja,

Refer SAP note 1715038

Regards,

Deepak Kori

[sunny_pahuja2]

Hi,

Oh. I missed it. But anyways, it is linked to sapcontrol only. Please check SAP note 1715038.

Thanks

Sunny

[former_member188883]

Hi Raja,

You may enter the password for <sid>adm as requested. This is being asked since you might have initiated the upgrade process from the server where database instance is not running.

Regards,

Deepak Kori

[Former Member]

Hi Deepak,

The database instance is running on the same host only. Apart from that i gave the password however it is saying wrong password again and again. The password provided is correct only.

Regards,

Raja. G

[former_member188883]

Hi Raja,

Please share log of phase INSTANCELIST_PRE

Regards,

Deepak KOri