GRC SP10 - There is already an open request for system*

[former_member274402]

Hi,

We have just upped our support pack to 10. I have run into an issue when submitting a change
user account from ARQ. I get the following error > There is already an open request for system DEV for MBUTTON. I get this error on submission

Has anyone encountered an issue like this before ?

Regards, Melvin

[Former Member · Accepted solution]

Hi Melvin,

Please check EUP configuration 'One User per Request per System' for eup id 999.

Best Regards,

Aman

[Former Member · Accepted solution]

Hi Aman/Melvin,

were can I find this configuration?

SPRO > ...?

Thanks in advance

Edgar

[former_member274402 · Accepted solution]

Hi Edgar,

Yes ....

SPRO --> Access Control --> User Provisioning --> Maintain End User Provisioning

Regards, Melvin

[former_member208271 · Accepted solution]

Hi Edgar

You can find this on SPRO -> GRC-> Access Control -> User Provisioning -> Maintain End User Personalization. Check the setting "One User per Request per System"

Regards

Mustafa

[former_member704195 · Accepted solution]

Hi Edgar,

Please check EUP configuration 'One User per Request per System' for eup id 999. You have to set it to 'NO' it create multiple request for a user.

Regards,

Nidhi Mahajan