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Configuring Standard ChaRM workflow

Former Member
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Hi ,

I am using Solman 7.1 SP6. I want to configure the workflow mail triggering for Urgennt Change & Normal Change.

Are there any reference posts which will give the steps to configure workflow for all actions & statuses in ChaRM.

Regards

P Kumar

Accepted Solutions (0)

Answers (2)

Answers (2)

Former Member
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Hi Kumar,

Please check the below notes for mail configuration,

Note 691303 - Sending E-Mail from message after status change

Note 865619 - Actions should only be scheduled if status is newly set

Note 1275036 - Linking action execution and status change

Note 895550 - Name of Smart Form used as e-mail subject

Note 876540 - PPF: Setting the title of a Smart Form document (mail)

Note 895550 - Name of Smart Form used as e-mail subject

Please cretae new action Sppfcadm in *MHF or *MMJ , follow the below steps

Maintain the process type for mail as  shown below , also make the copy of form name : AI_CRM_IM_SHORT_TEXT_LINK_FORM to Z* in smartform t.code and activate it.

Then define the start condition for particualr action to trigger the mail in ChaRM.

Rg,

Karthik

Former Member
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Hello P Kumar,

SAP deliver config guide for CHARM configuration https://websmp202.sap-ag.de/~sapidb/011000358700001056012011E.PDF

BR,

SAPFan