Create follow-up from ZMIN to ZMHF

[Former Member]

Hi experts,

I'm using SolMan 7.1 SP7.

When trying to create a follow-up from ZMIN, I receive the message "Item cannot be copied: a valid item category could not be determined". The system tries to copy the product INVESTIGATION.

I think, I have to customize the "Define Item Category Determination". But why? I have another SolMan system 7.1 SP5. In this system everthing works fine without customizing this fact.

Where can I deactivate this behavior?

thx.

Regards

[Former Member · Accepted solution]

Hi,

I solved this myself for a customer.

If you want to correct it yourself, you can use an enhancement implementation:

In class CRM_UIU_BT_GEN_FOLLOW_UP_UTIL, Method GET_FOLLOWUP_ITEMS do the following implicit enhancement implementation at the end of the coding:

DATA: lv_process_type TYPE crmt_process_type.

CALL FUNCTION 'CRM_ORDERADM_H_READ_OW'

   EXPORTING

     iv_orderadm_h_guid               = lv_hdr_guid

  IMPORTING

    EV_PROCESS_TYPE                  = lv_process_type

  EXCEPTIONS

    ADMIN_HEADER_NOT_FOUND           = 1

    OTHERS                           = 2.

IF lv_process_type = 'ZMHF'.

     CLEAR gr_item_col.

     CLEAR rr_item_col.

ENDIF.

This prevents the popup for your ZMHF transaction type, where you do not need the items anyway.

Best Regards,

Christoph

[Former Member]

Hello All,

I have performed all the prerequisite step for Create follow up referring to Note # 1823267  from ZMIN to ZMHF but when i try to create follow up from the incident of type ZMIN the pop up does not show the option of ZMHF .

Can anyone help on this?

[Former Member]

Hello,

waiting a long time, but here is the answer from SAP:

To copy from ZMIN to ZMHF is not supported in standard. You can see

this in table CRMV_PR_COPY_MA for standard transaction type SMIN.

It´s recommended to use SMIN --> SMCR --> SMHF.

So I have to implement the ABAP-Code from Christoph. 🙂

[Former Member]

Hello Ralph,

Goto SPRO tcode search for Define Copying Control for Transaction Types  and unmark copy item no. for ZMIN-ZMHF than try again create follow-up document.

BR,

SAPFan

[Former Member]

Hello SAPFan,

thx for answer. This flag was already unmarked.

Regards,

Ralph

[Former Member]

Hello Ralph,

Please check in spro '

Define Item Category Determination and Define Item Category Determination when Copying. In 'Define item category destination' check if you have this lines:

BR,

SAPFan

'

[Former Member]

Hello SAPFan,

thx again for your answer!

Please let me write a litle bit about my customizing:

in trx COMMPR01 I've got the product INVESTIGATION. On "Service" field "Item Category Group" is customized with "SRVP". On "General" I can read the Category ID "SRCV_PPROD" and the Híerarchy "SRVC_HIER". I think, that's correct.

'Define item category destination': I've added already two lines for ZMHF. But I used ZIMP in field "Item Cat." for trans.type ZMIN.

I changed it to:

trying it again: same error:

Any ideas?

Regards

[Former Member]

Hello Ralph,

Yest in tcode COMMPR01 i1ve got the same for INVESTIGATION product.

Did you try to implemenet note 1554688 - Cannot change qty for item sel. when follow-up doc. created ?

BR,

SAPFan

[Former Member]

Hello SAPFan,

I solved one problem:

SPRO --> Define Copying Control for Item Categories

SPRO --> Define Item Category Determination when Copying

Result:

Then I select the row and press "Choose". After that I click "Save" and then the UI opens a new window. From that window, there's no possibility to work on:

I can't believe that....

Regards

Ralph

[Former Member]

Hi,

note 1554688: no, I think that doesn't help....

Regards

[Former Member]

Hello,

one question: is this behavior (you have to choose the product INVESTIGATION)  correct?

Regards

Ralph

[Former Member]

Sorry,

but I have to ask again. Is it correct, that this popup appears?

Regards,

Ralph

[Former Member]

Hello Ralph,

I have the same issue on SPS7 Solman 7.1. Maybe trace will help on this issue

BR,

SAPFan

[Former Member]

I will do a call to SAP...

[Former Member]

OK,

Please update if you got some news.

BR,

SAPFan

[Former Member]

Hello Ralph,

SAP release note about follow-up functionality 1823267 - Issues with "Create Follow-up" functionality in Solution Manager Incident Management - CRM UI kindly please check.

BR,

SAPFan

[Former Member]

Hello SAPFan,

thx for mailing. I have checked all paramerters. Everything was fine. So, the problem still exists.

My call to SAP is still running....

Regards,

Ralph

One question: you have the same problem with SP7. Or did you solved it?

[Former Member]

Hello Ralph,

I`m running on SPS6 (post above is mistake) and have the same problem.

BR,

SAPFan

[Former Member]

Hi Ralph,

Have you had any progress with your call?

Ryan

[Former Member]

He Rayn,

so, I think, you've got the same problem... 🙂

My call to SAP is still running. I will post the result.

Ralph