Fonts appearing different in PRD

[former_member753156]

Hi,

We have an interesting issue. We have few smartforms using custom fonts(Calibri). These custom fonts were available in DEV and Q but not in PRD so we transported the custom fonts to PRD. Till Q system, the output shows in our custom font but in PRD the output doesn't show in custom font. We ran RSTXDELL but did not see any change. While debugging the smartform directly in PRD (tcode smartforms-->our form name-->F8-->SE37 appears-->put mandatory values-->debug) we noticed one thing, the internal table 'FONTS' which system fills with available fonts - has very few entries, around 3 rows and the family showing is COURIER. For same smartform if we debug in DEV system the internal table 'FONTS' shows up many entries and family shows up custom family same name as font name.

Please suggest what we are missing in PRD.

NOTE: we compared LOCL printer in SPAD in both systems, both look same, same print control entries (99 rows with same entries).

            we transported font through SE73, in the transport we can see one entry under 'Table of contents' as some name TF01 and our custom font entry is                    appearing under this TF01.

Your replies are greatly appreciated.

Thanks,

Jay.

[alexander_bolloni]

Hi Jay,

you explained you have transported the custom font definition to PRD. But in order to print with the custom font, you also have to modify the smart form (or a smart style used in the form), i.e. specify the custom font family name there. Have you transported the modified smart forms/smart styles from dev system as well and have you checked whether they select the correct font in PRD ?

Regards,

Alexander

[former_member753156]

Hi Alexander,

Thanks for your reply. Yes we did transport of smartforms and smartstyle used in form. The forms are working perfectly fine till quality system but not in production system. Appreciate for any more suggestions if you have.

Thanks,

Jay.

[alexander_bolloni]

Hi Jay,

I assume you have installed a TrueType font with SE73, given it a font family name like ZCALIBRI, which is used to reference it from forms.

When you transport such a custom TTfont which was uploaded via SE73, you should have the following table entries recorded in your SE09 transport request:

TFO01   (font family)

TFO02    (system fonts)

TFO09    (language info)

TFO11   Truetype font file

TFO12    Truetype font attributes

TFO14  

TFO16    rtf font info

Can you verify that in PRD, at least the following of these tables contain one or more entries with your custom font name:

TFO01, TFO02, TFO11, TFO12  ?

Best regards,

  Alexander

[former_member753156]

Hi Alexander,

Thank you for your suggestion. I will check for table entries, we have to request for PRD access and then check.

Thank you,

Jay