Hello Sriram,
Unfortunately it is not possible to display the replies of the support
desk in any satellite system. There are to ways to inform the creator
the message:
A new action can be defined, so that a mail is sent to the creator, when
e.g. the status of the message changes. You can read in attached note
no. 691303 how to set up an action triggered by status change.
The second possibility is to set up a user in the Solution Manager
system with display authorization, then creator of the message must log
on to the Solution Manager system and can then have his messages
displayed.
At the moment there are no other possibilities for the issue described
by you.
Hope this helps,
Dolores
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