Editing Screen Elements of Incident Ticket

[Former Member]

Hi Guys,

I want to hide few option from the Incident ticket.

But the edit button ( Show Configurable Areas) is not showing up.

I have already assigned the SOLMANPRO.

Please guide how to proceed.

Thanks

[Former Member · Accepted solution]

Hi Abhishek,

First copy business role to custom business role (ZSOLMANPRO) and copy the role configuration key to Custom namespace.

Than click on configuration mode and select the part (in Blue part click on it) which one you have to customize. Copy the existing component to custom namespace and click on field which one you want to hide and select "Show field properties" and then uncheck the show label box.

I think it will help you.

Cheers

Hari

[Former Member]

Hi Abhishek,

Follow below steps

Step 1: Go to Personalize button, which is at right upper corner

Step2: In Personalization screen, under settings, press on 'Personalize settings'

Step 3: In Configuration mode, enable check box for configuration mode

Ste 4: Save & come back to main screen

On main screen you will see small spanner. It will solve yourissue.

Cheers...

Regards

P Kumar

[Former Member]

Hello Abishek,

Go to personalize link ->Personalize Settings and check  Enable configuration mode.Than you should see edit button.

BR,

SAPFan

[Lluis]

Check if your user have the SAP_SM_CRM_UIU_SOLMANPRO role

[Former Member]

Yes,

The user has this role assigned.But this role has not authorization objects.

Thanks