Solman 7.1 - Cannot send email to support team

[Former Member]

Hi,

I'm facing with a problem of sending email to support team in Solman 7.1.

I already maintained email address for the related business partner. This is an organizational unit, not link to any user. Therefore, I can only maintain email in BP. But when I create a support message, system always says "No communication data could be determined from address 11009".

I tested sending email via Business Workplace (t-code SBWP) with Recipient type = Business partner. And everything works fine, email sent...

How could I solve the problem?

[Picture 1 - Email maintained for business partner]

[Picture 2 - Support team is determined but cannot send email because no recipient found]

Thank you for your support,

HL

[Former Member]

Hi,

Thank you for your all replies. I just found out the problem.

In Conditions for Actions, I changed the Recipient Type from Internet Address to Organizational Unit and it solve the issue.

Thank you again,

HL

[Former Member]

Hi. Check whether you marked this action as partner-dependent in action definition. It should solve you issue.

[Former Member]

Hello Le Thi Thanah Houng,

Try to paste email in section 'Address-independent communication' and try again.

BR,

SAPFan

[Former Member]

Hi,

could you please check it may useful. http://scn.sap.com/thread/1356632

Thanks

Kishore Cherukumalla