External reference field

[Former Member]

Hi ,

we are configuring CHaRM in SAP solution Manager 7.1 , i am looking for external reference field , can someone help how  do i activate this

[former_member188058]

Hi,

The external reference field is available in 7.1 as well but this is not visible by default. you can add this field by using configurable areas option in CRM UI and you can add the field - External reference from BTADMINH drop down list.

Hope this helps.

Regards,

Imran

[Former Member]

Hello,

In addition to Imran's answer, this article describes very precisely and step by step how to add this field in the CRM UI:

It is applicable both for ChaRM and Service Desk.

Regards,

Rémi.

[prakhar_saxena]

Hi

This field is not available in the CRM UI transaction or new web based interface of Solution Manager Incident Management SMIN transaction type

thus you have to create a new field if you have similar requirement using AET

http://help.sap.com/saphelp_crm700_ehp02/helpdata/en/01/320bd270e84f419953906fe8050ed1/frameset.htm

hope it helps

Regards

Prakhar

[Former Member]

Hi Prakhar,

Thanks for the reply,  i am actually looking for this external reference filed in ChaRM, requirement is to update a request number that is created in third party ITSM tool, to have a proper tracking

i remember this filed was available in solman 7.0 in the main screen of CHaRM and Service desk

i am not a CRM guy, can you share any simple doc/blog which explain how to create new filed

[prakhar_saxena]

Hi

Yes you are correct it was there but now it is removed.

thus you need to create this as per your requirement with AET ....its not an easy task need to contact solman functional guy he will be able to do that.

Thanks & Regards

Prakhar Saxena

[Former Member]

Hi

any inputa pls