Error "postal code must have length 5 or 10" while creating Sales Order from CRM

[Former Member]

Hi All,

We have created a BP with his US Address including 5 digit Postal code number and saved. We have pushed this BP to R3 by adding the BP role "Sold to Party" before creating a sales order but  While creating Sales Order from CRM we are getting Error "postal code must have length 5 or 10" and system is not letting us to save the CRM Sales Order.

As per the Note 707113 i have checked the settings in my system and the value 0 is already maintained.

In transaction SE11. Enter 'PR005' as a domain. Press 'Change'. Go to the Value Range tab page. Insert the new fixed value: '0', short description: 'Deactivation of postal code check for USA.'. Save  and activate the change

Why system is throwing this error while creating a sales order why not during the creating of BP?

Some one please help me in resolving this issue.

Best Regards,

Arun

[kumar_manikonda]

Hi Arun,

for the above issue, for the country US, check the settings for the postal code length and it should be 10.

Path: Spro-->SAP Netweaver-->Genral settings-->Set Countryies-->Set Country-Specific Checks

select the country US and under the formal checks verify the postal code length.

set it to 10, problem will resolve.

Regards,

Kumar

[Former Member]

Hi Kumar,

Postal code length for US is already set as 10. FYR attaching the screen shot

Thanks and Regards,

Arun

[Former Member]

Hi

Please press F1 on the rule field.  It says

Rule for the postal code field check

Indicator that determines how the Postal code field check is to be carried out.

Defined checks are triggered using Key 1 to 8. The numeric entry, the length of the entry, and any gaps in the entry are checked.

A special country-specific check is activated using Key 9. The entry is checked against a template defined in the system. Templates are currently defined for Canada, the Netherlands, Poland, Sweden, Slovakia, the Czech Republic, South Korea, and Portugal.

The following templates are implemented (A = letter, N = digit):

Canada: ANA NAN

The Netherlands: NNNN AA

Poland: NN-NNN

Sweden

Slovakia

The Czech Rep.: NNN NN

South Korea: NNN-NNN

Portugal: NNNN-NNN or NNNN

In the case of Portugal, the templates NNNN (old form) and NNNN-NNN (after the postal code reform) are used for the transition if check rule '9' is set.

USA: The system checks, independently of check rule '9', whether the postal code for an address in the USA satisfies the format NNNNN-NNNN or NNNNN.

Regards

Ramesh

[former_member189549]

Hello Arun,

Please check if note 1567327 can be implemented in this scenario, if the issue isn't solved please provide me the error message no.

thanks

Willie

[Former Member]

Dear Willie,

We tried debugging  FM ADDR_POSTAL_CODE_CHECK , while creating Customer FM ADDR_POSTAL_CODE_CHECK is checked but while saving  salesorder FM ADDR_POSTAL_CODE_CHECK is not checked and hence it do not enter the FM in debug mode.

Error Message is 'postal code must have length 5 or 10'  and msg no class 'AM' no

218 and class 'AR' 008.

Thanks,

Arun.