Solman 40: When message is created, find support team responsible

[Former Member]

Hi ,

I have problem in SOLMAN 40 - service desk implementation.

When my message arrive from the satellite systems on the solman, and when I go to check messge with the transaction CRM_DNO_MONITOR i can see the following error message associated to the satellite systems support mess:

"When message is created, find support team responsible"

or deeper in the log :

"Processing CRM_DNO_PARTNER_1 Is Started

Incorrect parameter transfer ()

Action could not be successfully executed"

I have checked my determination rule CRM_DNO_1 with tr PFAC and everything seems to be ok . !?

Before I sent the message from the satellite systems I had created rules(CRM_DNO_1) for BC team SAP component BC, FI Team SAP Component FI , and1'st level of support SAP component from A* to Z* , with the corresponding priorities.

Would you be so kind and tell me what to check/do/read next?

rgds

BM

[raguraman_c]

Hi,

Check pages 15 - 19 [in this document|https://websmp105.sap-ag.de/~sapdownload/011000358700001197002005E/Addtional_Information.pdf]. This will solve your problem.

Feel free to revert back.

--Ragu

[Former Member]

Thanks for instructions.

Unfortunately, it has not helped.

All the same error.

Where still there can be a problem?

Date: 26.08.2008 Time: 15:29:39

Processing CRM_DNO_PARTNER_1 Is Started

Incorrect parameter transfer ()

Action could not be successfully executed

[Former Member]

Hi!

There is a decision of this problem?

[Former Member]

Boris were you able to solve this, I am having the same issue.

Thanks.