Sold-to-Party is missing from support message

[Former Member]

Hi everyone,

My Solman is at version 7.0 EHP 1 SP 25. I have a problem when I create a support message from one of our satellite systems is running on SAP ECC 6.0

The support message was created normally on satellite system by using menu Help --> Create Support Message. But when I received that message on my Solman, the Sold-to-Party on the message is blank, just "reported by" and "support team" are available. If I want Sold-to-Party to appear, I must edit the message and add it manually.

I also did all below steps for checking but it cannot fix the problem:

- Check IB52 and assign sold-to-party to the IBase correctly.

- The BP was created as sold-to-party successfully.

- I also checked "Activate Partner and Address Inheritance, Change in the Past" in SPRO.

Are there anyone can help me with this problem?

[Former Member]

Hello!

For sold-to-party determination you can use PFAC rule 99900140.

Then define an action in ZLFN action profile (tcode SPPFCADM) and assign the rule with method CRM_DNO_PARTNER_1

Regards,

Diana

[Former Member]

Hi Diana,

Thanks for your quick reply. But the point is just one system has this problem when created a message to my solman, not all of them. I wonder are there any configuration that should be completed on satellite system?

Thanks a lot for your help.

Loc Nguyen

[Former Member]

Hi Diana,

I also checked BCOS_CUST table on ECC system and it's very normal. I just saw one entry like this:

OSS_MSG     W     SM_SOLCLNTxxx_TRUSTED     CUST620     1.0

And I also did as your suggest with ZLFN action profile but still did not work.

Do you have another suggest?

[Former Member]

Hello Loc,

Did you have more inputs in bcos_cust table ? I have similar problem and solution was note 449330 - Support Desk: Incorrect installation number in message:

Maintain the contents of table BCOS_CUST via Transaction SM30 and delete the record with the key TST_CUS (in field APPLI).

Also check if you partner determination procedure has Sold-to-part set as shwon below:

BR,

SAPFan

[Former Member]

Hi SAPFan,

Thanks for your helpful answer. But I have checked my BCOS_CUST table on both side, and it has just one entry as I mentioned above. I also tried to check partner determine procedure, but when I try to open details of SLFN0001 (I used Solman 7.0 EHP1, not 7.1, so we don't have ZMIN), I met a problem about decription, I am really stuck at this point. If you could, please show me how to check that.

Regards,

Loc Nguyen

[Former Member]

Hello,

You can type desired description and confirm enter or just confim enter unless system don`t show something like this:

Enter a description that has not yet been used

Message no. COM_PARTNER812.

Then mark SLFN0001  go to partner functions in procedure mark Sold-to party and check if correctly set.

BR,

SAPFan

[Former Member]

Hello!

Maybe user that defined in rfc destination from BCOS_CUST table or curent user that sends message is missing some authorizations..

Try to check by giving sap_all

Regards,

Diana

[Former Member]

Hi SAPFan,

I have checked as your suggest, but everything is fine.

Do you have any idea about my problems? Becuz I have tried all possible solutions, but it still didn't work.

[Former Member]

Hi Diana,

I gave that user sap_all but still didn't work, the message is still missing sold-to-party. Do you have any idea?

BR,

Loc Nguyen

[Former Member]

Hello,

What did you have in Min and Max for Sold-to party in partner function? 

You are shoure that SLF determination procedure is assigned to your transaction type (tcode crmc_process_ma) ?

Double check in IB52 if yor system has maintained sold-to part in Ib52

1. Go To T Code IB52. Give 1 as Installed Base.

2. Choose your relevant IBase (combination of <SID><Installation Number><Client>

3. Choose Menu --> GoTo --> Partner

4. Choose the Function Sold-to-party and give the relevant Business Partner (BP) Number for the same.

Then Sold-to-party will get picked up automatically when the particular IBase is given.

BR,

SAPFan

[Former Member]

Hi SAPFan,

I have value "1" in both parameter Min and Max as your instruction. I have also checked tcode IB52 for a hundred times but I cannot find any wrong in the configuration.

About SLFN determination procedure, I had captured the screen and attached to this post. Please check.

BR,

Loc Nguyen