No actions get triggered on clicking “Send Mail”, More

[Former Member]

We have upgraded solution manager system from 7.0 EhP1 to 7.1 recently. We are under configuration process of ITSM ChaRM ugent corrections.

We are not able to see any screen after clicking “Send Mail”, under more from any Change Request or Urgent Corrections. Plese chek the enclosed
attached document for your reference.

1. Go to tx SM_CRM
2. Open any created
Change Request or Urgent Correction
3. Click on “Send Mail”, Print under More

Thanks

Srinivas

[Former Member]

hi,

1. have you configured actions and conditions for "send mail" action,

2. Have you set up scot connection, is that working fine? please check the sost any email triggered

follow Note 1275036 - Linking action execution and status change

Thanks

Jansi

[Former Member]

Hi Jansi,

1. I am looking for "Send Mail" for Change Request and Urgent Corrections screen (web UI) under MORE. Please check the attached jpg fle. I could not able see any "Send Mail" action under SMCR_ACTIONS and SMHF_ACTIONS.

2. SCOT configured and its working fine.

Thanks

Srinivas