SDM and Dispatcher processes are not up, server 0 is up

[Former Member]

Hello SAPGurus,

When I check the MMC I find that the SDM and Dispatcher processes are stopped in status and server0 is running. I tried to start both of them alternatively they start for some time and when I refresh they again stop. Please help me start these as I am not able to access the portal. These are for the SOLUTION MANAGER system. Below is the error for both SDM and Dispatcher

SDM

[Thr 5220] Thu Dec 13 10:58:54 2012
[Thr 5220] JLaunchRequestQueueInit: create named pipe for ipc
[Thr 5220] JLaunchRequestQueueInit: create pipe listener thread
[Thr 1628] JLaunchRequestFunc: Thread 1628 started as listener thread for np messages.
[Thr 4680] WaitSyncSemThread: Thread 4680 started as semaphore monitor thread.
[Thr 5220] NiInit3: NI already initialized; param 'maxHandles' ignored (1;202)
[Thr 5220] CPIC (version=700.2006.09.13)
[Thr 5220] INFO: Invalid property value [Debbugable=yes]
[Thr 5220] [Node: SDM] java home is set by profile parameter
Java Home: C:\j2sdk1.4.2_17-x64\

[Thr 5220] Thu Dec 13 10:58:56 2012
[Thr 5220] JStartupICheckFrameworkPackage: can't find framework package G:\usr\sap\QCM\DVEBMGS00\exe\jvmx.jar

**********************************************************************

Unrecognized option: null
[Thr 6868] *** ERROR => JHVM_LoadJavaVM: Cannot create Java VM (rc=-1) [jhvmxx.c     553]
[Thr 6868] *** ERROR => Cannot load Java VM (server) (rc=-1) [jlnchxxi.c   752]
[Thr 6868] **********************************************************************
*** ERROR => Java VM initialization failed.
*** Please see SAP Note 943602 , section 'Java VM initialization issues'
*** for additional information and trouble shooting.
**********************************************************************
[Thr 6868] JLaunchCloseProgram: good bye (exitcode = -1)

Dispatcher

[Thr 6960] JLaunchRequestQueueInit: create named pipe for ipc
[Thr 6960] JLaunchRequestQueueInit: create pipe listener thread
[Thr 5512] JLaunchRequestFunc: Thread 5512 started as listener thread for np messages.
[Thr 5880] WaitSyncSemThread: Thread 5880 started as semaphore monitor thread.
[Thr 6960] NiInit3: NI already initialized; param 'maxHandles' ignored (1;202)
[Thr 6960] CPIC (version=700.2006.09.13)
[Thr 6960] [Node: dispatcher] java home is set by profile parameter
Java Home: C:\j2sdk1.4.2_17-x64\

[Thr 6960] Thu Dec 13 11:00:10 2012
[Thr 6960] JStartupICheckFrameworkPackage: can't find framework package G:\usr\sap\QCM\DVEBMGS00\exe\jvmx.jar

Thu Dec 13 11:00:19 2012
[GC 46720K->3337K(168256K), 0.0360022 secs]

[Thr 6600] Thu Dec 13 11:00:22 2012
[Thr 6600] JLaunchIExitJava: exit hook is called (rc = -11113)
[Thr 6600] **********************************************************************
*** ERROR => The Java VM terminated with a non-zero exit code.
*** Please see SAP Note 943602 , section 'J2EE Engine exit codes'
*** for additional information and trouble shooting.
**********************************************************************
[Thr 6600] JLaunchCloseProgram: good bye (exitcode = -11113)

Regards,

Abhishek Paritosh

[Asha_Pillai · Accepted solution]

Hi Abhishek,

Please check std_serverx.out file from work directory. From the error message it looks like some service has failed. You will find the details in std_serverx file.

Regards,

Asha

[Former Member · Accepted solution]

Asha thanks for the reply but I saw the file std_server0.out file and found that all the services mentioned are started. Please let me know if you want to check the file on your own. I can mail you.Please advice as I need to start the services and portal of the sap system.

Regards,

Abhishek Paritosh

[Former Member · Accepted solution]

Asha, pfa the std_server0.out file above in one of Juan replies.I dont find any error in it. Please suggest any other way out if possible.

Regards,

Abhishek

[Former Member · Accepted solution]

Asha did you find anything as the process of java are still not working.

[hemanth2 · Accepted solution]

Hi Abhishek,

Hope you are doing good.

As Asha mentioned, exit hook is called (rc = -11113) normally means that some service (usually UME) has failed. Try this:

1) Stop the j2ee server using mmc or ./stopsap

2) Remove all the files from (move to another location) :

/usr/sap/<SID>/JC<nr>/work/dev*, std* and jvm* files

/usr/sap/<SID>/JC<nr>/j2ee/cluster/server0/logs/default trace (latest).

/usr/sap/<SID>/JC<nr>/j2ee/cluster/dispatcher/logs/default trace(latest)

3) Then trigger a restart of the server and  attach the newly generated logs; if the server doesn't startup, the dev*, std* and jvm* file will have the exact reason; else I will check further

Thank you and have a nice day :).

_____________

Kind Regards,

Hemanth

[Former Member · Accepted solution]

Hi Hemant,

PFA the files which you asked for. As far as the jvm logs are concerned i have files with name jvm_dispatcher.out, jvm_server0.out which contains nothing 0kb files. Please help me to solve this issue as I am not able to find any path out.

Regards,

Abhishek Paritosh

SDM Developer trace.txt.zip

Dispatcher Developer trace.txt.zip

std_server0.out.txt.zip

[Former Member · Accepted solution]

other files

jvm_bootstrap.out.txt.zip

dev_server0.txt.zip

Server0 Developer trace.txt.zip

[hemanth2 · Accepted solution]

Hi Abhishek,

Hope you are doing good.

If you check the traces, the locking manager service fails to start:

"

Loading: ApplicationThreadManager ... 188 ms.

Loading: ThreadManager ... 31 ms.

Loading: IpVerificationManager ... 16 ms.

Loading: ClassLoaderManager ... 15 ms.

Loading: ClusterManager ... 235 ms.

Loading: LockingManager ...

"

Navigate to the configtool and check if the parameters for LockingManager service are correct.

Also is the enqueue and the message server working fine? The locking manager connects to these services. You will find more info in the SCS/work and the default traces.

Thank you and have a nice day :).

_____________

Kind Regards,

Hemanth

[Former Member · Accepted solution]

Hello Hemant,

Following are the parameters for the LockingManager in Global Server Configuration->Manager->Locking Manager

enqu.clientlib.tracelevel Default Value->1

enqu.profile.filename Default Value->G:\usr\sap\QCM\SYS\profile\QCM_DVEBMGS00_qerossm

enqu.check.restart Default Value->true

enqu.host Default Value->qerossm

enqu.port Custom Value->3200 Default Value->3201

timestatisticslevel->0

Note1:- I changed the value for enqu.port to 3200 recently

Note2:- I dont see any values UME LDAP data.

Please suggest.

Regards,

Abhishek Paritosh

[Former Member · Accepted solution]

Hello Hemant,

It is to inform you that msg and enqueu server are working fine.

Regards,

Abhishek Paritosh

[Former Member · Accepted solution]

Hello Hemant,

Any suggestion you could provide based on my reply to you.

Regards,

Abhishek Paritosh

[JPReyes]

*** Please see SAP Note 943602 , section 'J2EE Engine exit codes'
*** for additional information and trouble shooting.

If you had followed the note you would have find that it tells you to look for SAP Note 940893, on that note you'll find that error "Cannot create Java VM" is most likely related to the fact that you have not configured the engine with the recommended settings and it show you the relevant notes to do that. Effectively solving your problem.

Please do you own research before posting. SCN is a discussion forum.

Regards, Juan

[Former Member]

Juan, I am glad that you suggested me this but I already went through that note but couldn't understand properly and thought to discuss the problem in this discussion forum.

Thanks,

Abhishek Paritosh

[JPReyes]

The error you got is pretty generic, it suggests that you have not configured your engine properly.

Read and follow instructions on,

Note 723909 - Java VM settings for J2EE 6.40/7.0

Regards, Juan

[Former Member]

Juan, I was reading Note 940893 - Analysis of errors within the startup of J2EE Engine 6.40 there I got the following which is related to my error posted above. Please advice the text marked in bold.

On Windows platforms, you cannot initialize the JVM if a copy of JVM.DLL exists in the %windir%\system32 directory. The error message in dev_bootstrap is:

       *** ERROR => JHVM_LoadJavaVM: Cannot create Java VM (rc=-1)

       *** ERROR => Cannot load Java VM (server) (rc=-1)

       JLaunchCloseProgram: good bye (exitcode=-1)

To confirm this, set the trace level to 3 and restart the engine. The system issues the following error message:

      load shared library (jvm.dll), hdl 0

      using "C:\WINDOWS\system32\jvm.dll"

Delete the copy in the %windir%\system32 directory.

If you experience problems in this step, open a message detailing the error under the component BC-JAS-COR.

Regards,

Abhishek Paritosh

[JPReyes]

On Windows platforms, you cannot initialize the JVM if a copy of JVM.DLL exists in the %windir%\system32 directory.

Delete the copy (of JVM.DLL) in the %windir%\system32 directory.

You can increase the developer trace level directly from the SAPMMC

http://help.sap.com/saphelp_nw72/helpdata/en/4a/38f72392a81c62e10000000a42189c/content.htm

Regards, Juan

[Former Member]

Juan thanks for the help but I cant find the file jvm.dll in the system32 directory.

[JPReyes]

The proceed to review your Java settings

Note 723909 - Java VM settings for J2EE 6.40/7.0

Regards, Juan

[Former Member]

Juan, when I went into G:\usr\sap\QCM\DVEBMGS00\j2ee\cluster\server0\log\system I got the following log, please tell me if sld is mandatory for this.

#1.5 #001D92F4937D0001000000EA000015BC0004D0BA13366312#1355397511711#/System/Server/SLDService##com.sap.sldserv.DataCollector####n/a##f50496c0444f11e2c614001d92f4937d#SAPEngine_System_Thread[impl:5]_39##0#0#Warning#1#com.sap.sldserv.DataCollector#Plain###Failed to collect SLD data. Unable to open connection to host "qerossm:50000". The host is down or unavailable..#

Thanks,

Abhishek

[JPReyes]

You and Shiv working on the same issue?..http://scn.sap.com/message/13720697

If not, can you post std_server0.out log ?

Regards, Juan

[Former Member]

Juan, pfa std_server0.out file

Regards,

Abhishek Paritosh

std_server0.out.txt.zip

[JPReyes]

looks fine, check the note as suggested.

Regards

Juan

[Former Member]

Juan, please check if you find any error in the text file send to you as I dont find any error in the same.

Regards,

Abhishek Paritosh

[Former Member]

Thanks Juan.