Manually process unprocessed event messages

[Affan_alavi]

Hi,

I can see some unprocessed events in the event message status logs. We already have a background job scheduled for processing messages for locked event handlers. Can someone tell me what caused these messages to be unprocessed. One obovious reason would be that the tracking IDs were not updated before the messages arrived (which is unlikely un our case).

Also how do i manually process these unprocessed messages?

Regards,

Affan

[Berthold_vH]

Hello Affan,

I can think of the following reason that an Event Message gets not processed

• Event Message is sent but Event Handler is not existing or inactive; Message will be processed by the system automatically as soon as the Event Handler is created or is set back to active
• Event Handler is locked; The report Process Messages for Locked Event Handler and in case you have Event Handler Sets Process Locked Event Handler Sets should solve this issue

Best regards

Berthold

[Affan_alavi]

Thanks Berthold.. but how can we manually reprocess these event messages?

is there any standard report availalbe for this?

Affan

[former_member190756]

Hello Affan,

you cannot manually reprocess them.

Message where no EH existed will only be processed if the EH is created later.

Messages that were invaled(e.g. date and time missing) cannot be processed.

You either could directly archive and delete them or wait until they get archived in your normal archive process.

Best regards,

Steffen