Email to message processor when new message is created in solman

[former_member209962]

Hi Friends,

We want to do email configuration in SOLMAN for service desk,  requirement is when ever support desk create a new message in and assign to Processor then automatic email should go to that processor saying a ticket has been assigned so that he can log in to solman to see the ticket.

We have followed the below link to configure this functionality but email is coming to message creator not to message processor.

http://scn.sap.com/people/dolores.correa/blog/2007/09/18/sending-e-mail-from-support-message

Kindly help us to have this functionality

Thanks

Tabrez

[Former Member · Accepted solution]

Hello Abdul,

Just copy action profile as you created for reporter. Open copied action and change

from  Partner Determination: Partner Dependent; Partner Function SLFN0002  to message processor (SLFN0004).

BR,

SAPFan

[prakhar_saxena]

Hi

Please note the partner in your action in sppfcadm tcode choose you action profile

within the action change the partner and choose the respective partner by F4 help

delete the conditions and re-create them then only it wil work just updating partner won't help.

Regards

Prakhar

[former_member209962]

Thanks to all your replies where very helpful

Issue is solved   note 1512895 was also helpfull.

Thanks

Tabrez