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Error 404 Missing Page when Attempting to Connect to Crystal Server 2011 CMC or BI from Remote Computer

We recently installed Crystal Server 2011 on a Windows Server 2008 R2 system from an evaluation standpoint. We selected Tomcat 6.0, running JAVA and have WACS running (all are active and running properly) and everything installed fine. We are able to easily get to the CMC and BI on the local computer (http://localhost:8080/BOE/BI or http://localhost:8080/BOE/CMC) and post evaluation crystal reports on the BI site which we can select and run but for the life of us we cannot access either of these resources from a remote computer. I believe that Tomcat is running on port 6405, so we've used every permutation of the URL using 8080 and 6405 with http://<webserver>:{port}/BOE/BI or /CMC with absolutely no success. We keep running into a 404 Missing Page error when we do this. The webpage with the 404 error has links to Business Intelligence, so it seems that we are on the right track and are probably getting to the server correctly but something is just not resolving itself; I feel that there is a more precise URL but my collegue doesn't think so. I have seen other posts here that discuss this issue but we just can't seem to get it to work. I'm thinking that we need to install IIS on the server running Crystal Server. If anyone has any thoughts or suggestions on what's happening here and how we can get it to work then they would be much appreciated. Thanks, Dave.

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Former Member
Former Member replied

Hi Dave,

The default port for tomat is 8080 and for WACS its 6405. Since you've said you have both tomcat and WACS installed, you can use the below urls for CMC and BI Launchpad.

If you would like to use tomcat,

http://<servername>:8080/BOE/CMC

http://<servername>:8080/BOE/BI

For WACS,

http://<servername>:6405/BOE/CMC

http://<servername>:6405/BOE/BI

Here the 'servername' is the name of the server hosting the tomcat web application server. If you installed tomcat on any other box, then it is the name of that box. Else if you have your CRS2011 and Tomcat on the same server then you can use the same name.

Assuming that you have performed a default installation, where the tomcat and CRS are on the same box,

Verify whether the remote computer is in the same domain as the CRS2011 server. Else you need to work on to resolve the CRS server IP on the remote computer. (Adding the IP address of you CRS2011 server in the 'hosts' file of your remote computer, else your network admin might help)

If specifying only the servername in the url doesn't work, then try to specify the FQDN for the server and check.

Else, check if you are able to launch the tomcat homepage (http://<servername>:8080) from the remote computer. if yes, then the problem could be with the BOE web application which needs to be redeployed. Since you are able to properly launch the web applications from the server box directly(using localhost), probably it might not be a problem with the web application. However let us check.

HTH,

Shafi

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