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Incident Management

former_member206661
Participant
0 Kudos

Hi There,

We are implementing 7.1 sp04 Incident Management VAR and have encountered an issue with changing the Status of Incidents.

Regardless of wether we raise the incident within workcenter or sr_crm (GUI) the incident defaults to status 'Sent to Support' and even if we try to change it, it saves but reverts to 'Sent to Support ' again.

Any ideas why this is happening and what i could check?

Howard

Accepted Solutions (0)

Answers (1)

Answers (1)

Former Member
0 Kudos

Hello Howard,

Please try implement note 1754902 - Confirm pushbutton active in status "Sent to Support"

BR,

SAPFan

former_member206661
Participant
0 Kudos

Hi,

thanks for your reply.

I don't think that SAP note is relavent to my version 7.1 sp04 ( i have downloaded but the SAP note 'Cannot be implemented'

Howard