GRC 10: Incomplete Template to upload multiple users details

[former_member184114]

Hi,

I am trying to create a request for multiple users. When I go to update the details for multiple users in the template downloaded, I get below columns "ONLY"

1. User Name

2. User ID

3. Email

When I submit the request, it give me error for not maintaining the Users' First and Last names. I added these 2 columsn manually and saved in .csv format after maintaining the values. Still the same error.

Anybody has any idea why I am getting this "partial" template from the Access Request From Screen?

Regards,

Faisal

[neerajmanocha · Accepted solution]

Hi Faisal,

Ideally, template should have below columns.

USERID

EMPTYPE

COMPANY

MANAGER

FNAME

SNC_NAME

UNSEC_SNC

ACCNO

USER_GROUP

LNAME

EMPPOSITION

EMPJOB

PERSONNELNO

PERSONNELAREA

EMAIL

TELNUMBER

DEPARTMENT

LOCATION

COSTCENTER

ORGUNIT

FULLNAME

FAX

ACADEMIC_TITLE

COMM_METHOD

ALIAS

BUS_AREA

START_MENU

LANGUAGE

DEC_NOTATION

DATE_FORMAT

FUNCTION

ROOM_NO

FLOOR

BUILDING

you can also refer to below SAP Note.

1745926  - UAM - Wrong template used in multi-user request

This was fixed in SP10 under this note. Please review. It would be helpful.

Thanks & Regards

Neeraj

[former_member184114 · Accepted solution]

Neeraj,

Thanks for your kind reply.

Yes, this note seems to be very helpful and it must resolve my issue.

Actually earlier, I had 2 actions assgined to "New Account" request type:

1. Create User

2. Assign Object

When I downloaded earlier, I was getting complete template and I could successfully upload the data for multiple users.

But later on, I removed "Create User" action. Only now "Assign ObjecT" is there. So now when I use the template, it is partial!

I think this note will solve my problem.

I am downloading the note and will implement the same. I will update you on this soon

Regards,

Faisal