Issue with ESR and ID launch

[Former Member]

Dear All,

I am facing problem while launching ESR and ID of PI 7.31. There was no issue till 2 days back and there was no change made to Internet Explorer.

The other users are able to open ESR and ID without any issue. I have used both IE8 and IE9 but once I select the option " OPEN" from the pop up , there is no display of the ESR and ID.

The details of the IE and Java:

1.     IE 8.0.7601.175614

          Cipher Strength 256 bit

2.     JAVA 6 Update 37

       JAVE Runtime Versions 1.6.0_37

3.     JAVA Web start : I have deleted the temporary old files but still there no success.

Could anyone help me!!

Regards

Alice

[santosh_k3 · Accepted solution]

Hi Alice,

As said earlier " delete the exist content from cache of java webstart and try it again"

then go Administration tab in your integration builder ---> Java Web Start Administration

click on Restore Archives and generate New Signature then click on IR and ID

try several times..

Also check this below option in Java pgm in Control panel.

Go to Java Control Panel, click on network settings

and check Direct Connection radio button

Thanks

Sai

[Former Member]

Hi,

Launch  java web start and delete the exist content from cache of java webstart and try it again.

[nabendu_sen]

Hi Alice,

If you are using Citrix, then goto Search --> Folder --> Java --> Cache : Delete the cache.

If you are using directly, then open Java from Control Panel, there you can see to delete temporary files in General tab.

[Former Member]

Dear All,

If any suggestion , please share !!

Thanks

Alice

[Former Member]

Hi Alice,

There might be issue with Java Web Start.  Report to your basis they may help you on this.

Thanks,

Satish.

[anupam_ghosh2]

Hi Alice,

               Did you try to open ESR/ID from any other system with your own login id? Is it showing the same error?

Regards

Anupam

[Former Member]

Hi Anupam,

Yes I can launch ESR and ID with other user from other machine.

Regards

Rebecca

Message was edited by: Alice Rebecca

[anupam_ghosh2]

Hi Alice,

             Could you please re-install java 1.6 JRE in your system and try again.

Please close all browsers before you re-install the java.

How are you reaching the PI server ? Is it directly from your desktop or you are going through VPN ?

Regards

Anupam

[Former Member]

Hi Anupam,

I have re-installed JAVA JRE 1.6.0_31 and then restarted the machine. Closed all the browsers but still no success.

I am directly reaching the PI server and there is no VPN to reach the PI server.

Regards

Alice

[anupam_ghosh2]

Hi Alice,

             Please look into these threads for further reference

http://scn.sap.com/thread/1914907

http://scn.sap.com/thread/1083233

http://scn.sap.com/thread/996253

http://scn.sap.com/thread/1029919

http://scn.sap.com/thread/217493

http://scn.sap.com/thread/223371

http://scn.sap.com/thread/454090

http://scn.sap.com/thread/107532

useful blog

http://scn.sap.com/people/sameer.shadab/blog/2005/11/27/java-web-start  by sameer.shadab

The issue might be due to

1. Incorrect JRE version

2. Java web start not installed .

3. User authorization issue.

4. IE version incompatible.

Regards

Anupam