Cannot logon to visual administrator and cannot even telnet <hostname> 50000 on BI Prod server

[Former Member]

I starting running the uptime steps of EHPI and got stuck at the step where I was asked to confirm the password for the J2ee password.  At this point realised that the following issues occur:

1. I cannot logon to the Visual adminstrator and get the following error message:

UNABLE TO LOOKUP CONNECTION DEFAULT

http://cbsbwprd:8101/msgserver/text/logon returned empty list of connection parameters

2.  I cannot access any URL's for port 8000 and get the following error message:

Service cannot be reached     What has happened? URL http://cbsbwprd:8000/useradmin/index.jsp call was terminated because the corresponding service is not available.

Note     The termination occurred in system CBP with error code 404 and for the reason Not found.  The selected virtual host was 0 .

What can I do? Please select a valid URL.  If you do not yet have a user ID, contact your system administrator.       ErrorCode:ICF-NF-http-c:000-u:SAPSYS-l:E-i:cbsbwprd_CBP_00-v:0-s:404-r:Notfound     HTTP 404 - Not found   Your SAP Internet Communication Framework Team

3. Cannot access the URLs for port 50000 and get the following error message:

           

	Internet Explorer cannot display the webpage
	What you can try:
	Diagnose Connection Problems

4.  The only logfile that provides any error messages are

4.1  defaultTrace.7.trc

#1.#00215EC660C400240000000200005D310004CF0409E16492#1353516159427#com.sap.security.core.umap.imp.UserMappingUtils##com.sap.security.core.umap.imp.UserMappingUtils.getMasterSystem()#######SAPEngine_System_Thread[impl:5]_36##0#0#Error##Plain###Cannot provide the current ABAP master system because the responsible system landscape is currently not available.#

#1.#00215EC660C4002C0000000000005D310004CF0409EC7F23#1353516160155#com.sap.caf.um.metadata.imp.MetaDataTools##com.sap.caf.um.metadata.imp.MetaDataTools.MetaDataTools()#######SAPEngine_System_Thread[impl:5]_49##0#0#Info#1#/System/Server#Plain###sap.com caf/um/metadata/imp MAIN_APL70VAL_C 1528581#

#1.#00215EC660C400370000000000005D310004CF0409F294A3#1353516160554#com.sap.caf.um.relgroups.imp.persistence.DataSource##com.sap.caf.um.relgroups.imp.persistence.DataSource.DataSource()#######SAPEngine_System_Thread[impl:5]_14##0#0#Info#1#/System/Server#Plain###sap.com caf/um/relgroups/imp MAIN_APL70VAL_C 1552476#

#1.#00215EC660C4003A0000000000005D310004CF0409F3BD6E#1353516160630#com.sap.tc.lm.ctc.confs.service.ServiceFrame##com.sap.tc.lm.ctc.confs.service.ServiceFrame#######SAPEngine_System_Thread[impl:5]_77##0#0#Info#1#/System/Server/CTC#Plain###Starting Configuration util service...#

#1.#00215EC660C4003A0000000200005D310004CF0409F686DF#1353516160812#com.sap.tc.lm.ctc.confs.service.ServiceFrame##com.sap.tc.lm.ctc.confs.service.ServiceFrame#######SAPEngine_System_Thread[impl:5]_77##0#0#Info#1#/System/Server/CTC#Plain###Configuration util service started successfully.#

#1.#00215EC660C400370000000200005D310004CF0409F9E46A#1353516161033#com.sap.caf.um.relgroups.imp.principals.RelGroupFactory##com.sap.caf.um.relgroups.imp.principals.RelGroupFactory.RelGroupFactory()#######SAPEngine_System_Thread[impl:5]_14##0#0#Info#1#/System/Server#Plain###sap.com caf/um/relgroups/imp MAIN_APL70VAL_C 1552476#

#1.#00215EC660C4001F0000000200005D310004CF0409FED965#1353516161358#com.sapportals.trex.tns.TNSClient##com.sapportals.trex.tns.TNSClient#######SAPEngine_System_Thread[impl:5]_88##0#0#Error##Plain###verifyNameServerAddress: NameServer = tcpip://<nameserverhost>:<nameserverport> caught exception: java.net.MalformedURLException: For input string: "<nameserverport>"#

#1.#00215EC660C4001F0000000300005D310004CF0409FF1770#1353516161374#com.sapportals.trex.tns.TNSClient##com.sapportals.trex.tns.TNSClient#######SAPEngine_System_Thread[impl:5]_88##0#0#Error##Plain###Invalid Entry for nameserver: tcpip://<nameserverhost>:<nameserverport> caught Exception: com.sapportals.trex.TrexException: TREX Name Server (including back-up servers) is down or not accessable.  (Errorcode 7217)#

#1.#00215EC660C4001F0000000400005D310004CF0409FF20DB#1353516161376#com.sapportals.trex.tns.TNSClient##com.sapportals.trex.tns.TNSClient#######SAPEngine_System_Thread[impl:5]_88##0#0#Error##Plain###verifyNameServerAddress: NameServer = tcpip://<nameserverhost>:<nameserverport> caught exception: java.net.MalformedURLException: For input string: "<nameserverport>"#

#1.#00215EC660C4001F0000000500005D310004CF0409FF2176#1353516161376#com.sapportals.trex.tns.TNSClient##com.sapportals.trex.tns.TNSClient#######SAPEngine_System_Thread[impl:5]_88##0#0#Error##Plain###Invalid Entry for nameserver: tcpip://<nameserverhost>:<nameserverport> caught Exception: com.sapportals.trex.TrexException: TREX Name Server (including back-up servers) is down or not accessable.  (Errorcode 7217)#

#1.#00215EC660C4001F0000000600005D310004CF040A0532F1#1353516161774#com.sap.caf.eu.gp.model.context.impl.GPModelServiceUser##com.sap.caf.eu.gp.model.context.impl.GPModelServiceUser#######SAPEngine_System_Thread[impl:5]_88##0#0#Error#1#/System/Server#Plain###Group "Administrators" does not exist.

com.sap.security.api.NoSuchGroupException: Group "Administrators" does not exist.

        at com.sap.security.core.imp.GroupFactory.getGroupByUniqueName(GroupFactory.java:1421)

        at com.sap.caf.eu.gp.model.context.impl.GPModelServiceUser.checkServiceUser(GPModelServiceUser.java:64)

        at com.sap.caf.eu.gp.model.context.impl.GPModelServiceUser.<clinit>(GPModelServiceUser.java:83)

        at java.lang.Class.initializeImpl(Native Method)

        at java.lang.Class.initialize(Class.java:339)

        at com.sap.caf.eu.gp.model.context.impl.UserContextFactory.getServiceUser(UserContextFactory.java:288)

        at com.sap.caf.eu.gp.model.devobj.impl.DevelopmentObjectManager.<init>(DevelopmentObjectManager.java:171)

        at com.sap.caf.eu.gp.model.svc.impl.GPServiceImpl.<init>(GPServiceImpl.java:260)

        at com.sap.caf.eu.gp.model.svc.impl.GPServiceFrame.initGPModel(GPServiceFrame.java:874)

        at com.sap.caf.eu.gp.model.svc.impl.ContainerEventListenerImpl.serviceStarted(ContainerEventListenerImpl.java:57)

        at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.processEvent(ContainerEventListenerWrapper.java:158)

        at com.sap.engine.core.service630.container.ContainerEventListenerWrapper.run(ContainerEventListenerWrapper.java:102)

        at com.sap.engine.frame.core.thread.Task.run(Task.java:64)

        at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:81)

        at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:152)

4.2  visual_administration.0.trc

#1.#C000A8A72F2A000100000001320932090004CF04165C9A48#1353516368829#com.sap.engine.services.adminadapter.gui.tasks.LoginTask##

com.sap.engine.services.adminadapter.gui.tasks.LoginTask#######Thread[Thread-8,6,main]##0#0#Error#1#/System/Server/VisualAdmi

nistrationTool#Java###Error while trying to login to localhost: Cannot create new RemoteLoginContext.

[EXCEPTION]

{0}#1#com.sap.engine.services.security.exceptions.BaseLoginException: Cannot create new RemoteLoginContext.

        at com.sap.engine.services.security.remote.login.RemoteLoginContext.<init>(RemoteLoginContext.java:71)

        at com.sap.engine.services.adminadapter.gui.tasks.LoginTask.connectAction(LoginTask.java:98)

        at com.sap.engine.services.adminadapter.gui.tasks.LoginTask.run(LoginTask.java:81)

        at java.lang.Thread.run(Thread.java:832)

Caused by: com.sap.engine.services.rmi_p4.P4IOException: Cannot open connection on host: 168.167.47.42 and port: 8101

java.io.IOException: Connection timeout! Probably connection port is wrong or server is hanged down!

        at com.sap.engine.services.rmi_p4.Connection.initialize(Connection.java:161)

        at com.sap.engine.services.rmi_p4.Connection.<init>(Connection.java:114)

        at com.sap.engine.services.rmi_p4.ConnectionManager.getConnection(ConnectionManager.java:225)

        at com.sap.engine.services.rmi_p4.P4ObjectBrokerClientImpl.resolveInitialReference(P4ObjectBrokerClientImpl.java:148)

        at com.sap.engine.services.rmi_p4.P4ObjectBrokerClientImpl.resolveInitialReference(P4ObjectBrokerClientImpl.java:113)

        at com.sap.engine.services.rmi_p4.P4ObjectBrokerClientImpl.resolveInitialReference(P4ObjectBrokerClientImpl.java:109)

        at com.sap.engine.services.security.remote.login.RemoteLoginContext.<init>(RemoteLoginContext.java:60)

        at com.sap.engine.services.adminadapter.gui.tasks.LoginTask.connectAction(LoginTask.java:98)

        at com.sap.engine.services.adminadapter.gui.tasks.LoginTask.run(LoginTask.java:81)

        at java.lang.Thread.run(Thread.java:832)

I need to solve this issue as I need to patch this system this weekend. 

thanking you in advance

[Former Member]

Lastly, i noticed that the files in

/usr/sap/CBP/DVEBMGS00/j2ee/cluster/dispatcher/bin/services

and

/usr/sap/CBP/DVEBMGS00/j2ee/cluster/server0/bin/services

are different to the DEV systems in size and the date of the executables are from 2009 and the date on Dev are for the 22 Oct 2012....should these have been updated during the kernel upgrade or how do these items get updated?

[Former Member]

Hi, after upating some missing kernel files in the/usr/sap/CBP/DV*/exe directory we are not at the following situation;

1.  I am getting the error in the jvm_server0.out log (/usr/sap/CBP/DVEBMGS00/work directory)

Error - ID:000004. System is halted. Exception is:

java.lang.NoClassDefFoundError: com.sap.engine.lib.logging.SapLoggingPrintStreamNotThreadSafe

        at java.lang.Class.verifyImpl(Native Method)

        at java.lang.Class.verify(Class.java:241)

        at java.lang.Class.initialize(Class.java:304)

        at java.lang.Class.newInstanceImpl(Native Method)

        at java.lang.Class.newInstance(Class.java:1572)

        at com.sap.engine.core.Framework.loadSingleManager(Framework.java:567)

        at com.sap.engine.core.Framework.loadManagers(Framework.java:265)

        at com.sap.engine.core.Framework.start(Framework.java:197)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60)

        at java.lang.reflect.Method.invoke(Method.java:391)

        at com.sap.engine.boot.FrameThread.run(FrameThread.java:61)

        at java.lang.Thread.run(Thread.java:832)

Error - ID:000004. System is halted. Exception is:

java.lang.NoClassDefFoundError: com.sap.engine.lib.logging.SapLoggingPrintStreamNotThreadSafe

        at java.lang.Class.verifyImpl(Native Method)

        at java.lang.Class.verify(Class.java:241)

        at java.lang.Class.initialize(Class.java:304)

        at java.lang.Class.newInstanceImpl(Native Method)

        at java.lang.Class.newInstance(Class.java:1572)

        at com.sap.engine.core.Framework.loadSingleManager(Framework.java:567)

        at com.sap.engine.core.Framework.loadManagers(Framework.java:265)

        at com.sap.engine.core.Framework.start(Framework.java:197)

        at sun.reflect.NativeMethodAccessorImpl.invoke0(Native Method)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:85)

        at sun.reflect.NativeMethodAccessorImpl.invoke(NativeMethodAccessorImpl.java:58)

        at sun.reflect.DelegatingMethodAccessorImpl.invoke(DelegatingMethodAccessorImpl.java:60)

        at java.lang.reflect.Method.invoke(Method.java:391)

        at com.sap.engine.boot.FrameThread.run(FrameThread.java:61)

        at java.lang.Thread.run(Thread.java:832)

and

Iim getting the error

/usr/sap/CBP/DVEBMGS00/j2ee/cluster/server0/log

defaultTrace.7.trc

#1.#00215EC660C400050000000300007FC90004CF47EE3B7BE9#1353807753345#com.sap.engine.core.service630.container.ServiceRunner##com.sap.engine.core.service630.container.ServiceRunner#######Session Reader for cluster node 4083700##0#0#Error#1#/System/Server#Java###Core service basicadmin failed. J2EE Engine cannot be started.

[EXCEPTION]

{0}#1#java.lang.InterruptedException

        at java.lang.Object.wait(Native Method)

        at java.lang.Object.wait(Object.java:199)

        at com.sap.engine.core.service630.container.ServiceRunner.run(ServiceRunner.java:93)

        at com.sap.engine.frame.core.thread.Task.run(Task.java:64)

        at com.sap.engine.core.thread.impl5.SingleThread.execute(SingleThread.java:81)

        at com.sap.engine.core.thread.impl5.SingleThread.run(SingleThread.java:152)

AND

Razia Cassim: type >jcmon pf=CBP_SCS01_cbsbwprd

and choose option 20

command => 20

Can't open shared memory administration (rc = 3)

so, it all revolved around starting server0...it affects the jvm and cannot find the class definitions

[Former Member]

Dear Razia,

"
Cannot provide the current ABAP master system because the responsible
system landscape is currently not available.
"

Please start configtool, go to cluster-data - global server
configuration - services - com.sap.security.ume.service.

Then change ume.r3.mastersystem to the right alias.

Afterwards save the changes and restart the J2EE server. And let me
know the result.

Thanks and Regards,

Vipin

[premsukh_bishnoi]

Hi,

"Group "Administrators" does not exist.
com.sap.security.api.NoSuchGroupException: Group "Administrators" does
not exist."

So, if you can
logon with the SAP* user you can recreate the Administrators group
in the Security Provider service.

- Then add the Administrator user to this group
- Then assign the following Security Roles to this group
     - administrators, KeystoreAdministrator, KeystoreViewsCreator,
       all, guests

Then try to logon as Administrator.

Regards, Premsukh