customer recovery process

[Former Member]

Hi everyone,

Could anyone please give me information or a link about customer recovery process in SAP?And The steps to do ?

Many Thanks in advance.

Best regards.

[balaji_parsewar · Accepted solution]

http://help.sap.com/saphelp_470/helpdata/en/01/a9c334455711d182b40000e829fbfe/content.htm

Please go through above mentioned link.

Dunning is simply sending reminder to customer for outstanding payment.

FI consultant can explain you in a better manner.

Regards,

Balaji

[Former Member · Accepted solution]

Hi Balaji Parsewar,

Could you please give me an idea how SAP manages customer recovery?

Could you please tell me if there is someone charged by customer recoveries in SAP?

I want to hanve an idea about the process in SAP and the configuration,i want to have a big idea about the subject beceause really it is a very urgent request.

I want to Know if it is possible to see for example the wallet of a customer recovery and the amounts collected from customers in SAP?

For the person charged by customer recoveries Is it possible to assign commissions for him?

Many Thanks.

Best Regards.

[Former Member]

Hi Experts,

Do you have any Feedback?

Many Thanks.

Best Regards.

[siva_vasireddy2]

Hi blanche,

               is it the Dunning Process your Requirement.

Siavavsireddy

[Former Member]

explain the business scenerio?

[Former Member]

Hi,

Our need is how SAP manages customer recovery?

Ther is  a defined process?

There is someone charged by customer recoveries in SAP?

Could we see for example the wallet of a customer recoveryand the amounts collected from customers in SAP?

Is it possible to assign commissions for coverers?

Thank you for your very precious help.

Best Regards.