Print Spool request is in status problem

[former_member325638]

Hi All,

We have received an issue with the print output requests. Few of the spool requests by a user get successfully completed and few end in status 'Problem'.  The output printer being defined for user is LOCL.

I tried the same on my computer as well. When I tried printing the completed spool request; it went successfully. When tried one of the erroneous spool requests; it again failed to status 'Problem'.

In SU3; the setting in LOCL and output immediately in both cases. Delete after o/p is not selected and I can see failed spool entires in SP01. It shows in output attributs 'with Problem =1'

But I am not able to find any error log anywhere why it ended up in status problem. It seemsme like it is something to do with the data being printed. As that can be the only difference in two requests. As the local printer and the user all were same in both cases. Could you please advise how can I find error logs of a spool request in Problem status to fins root cause of this problem and resolve.

The SAPLPD log is the same for both requests; the 'Completed' and the 'Problem'

The Problem spool request's SAPLPD file shows below

(12:03:28) Number of processors: 8

(12:03:28) Icon DLL loaded.

(12:03:28)

(12:03:28) Network Communication via SAP-NiLib

(12:03:28) Hostname: UKPSHW7-4MNL75J

(12:03:28) IP Address: 3.***.45.xx

(12:03:28)

(12:03:28) SAPLPD version 720 Final Release.7200.3.11.31

(12:03:28)

(12:03:28) OS-Info: version = 6.1, build = 0/7600, text =

(12:03:28) (C) Copyright 1992-2012 SAP AG

(12:03:28)

(12:03:38)

(12:03:38) Receive job for printer \\ukcsgapwp005\NBCU-Secure Print (Berkeley LPD protocol / RFC1179)

(12:03:38) send_status called

(12:03:38) send_status called

(12:03:39) send_status called

(12:03:39) send_status called

(12:03:40) send_status called

(12:03:40) Job 0011UVdJ.SID for user 501893777 queued.

(12:03:40) Start printing job 0011UVdJ.xxx on printer \\UKCSGAPWP005\NBCU-SECURE PRINT

(12:03:41) Print-job 0011UVdJ.UP1, 2 pages finished.

(12:03:41) Elapsed time 0.422 sec (0.016 sec. used by windows)

Thanks

Varun

[Former Member · Accepted solution]

whats the device type set for the specific print jobs..

please change the device type that would rectify your error.

from tx spad check the device type.

also on one machine try reinstalling the latest sapgui.

if the problem is with saplpd reinstalling new sap gui would suffice your errors.

let us know if this helps

[former_member325638 · Accepted solution]

Hi Nikhil,

We tried changing the device types but it did not help. For some other users facing similar error; found below log

"

escription          Value

essage:             Protocol error (return code 01)

ate:                26.11.2012

ime:                10:30:19

ob status:          Completed

rror class:         Error

rea:                Data transfer"

regards

Varun

[Former Member · Accepted solution]

What access method you use for LOCL output device? Try to check SAPLPD log closer.

Regards,

Roman

[former_member325638 · Accepted solution]

Hi Roman,

The access method used in LOCL is 'F: Printing on Frontend computer' .

Also; could you please advise where I can find detailed error logs for SAPLPD.

Thanks

Varun

[Former Member · Accepted solution]

You can find SAPLPD log on workstation where printing is performed.

Regards,

Roman

[former_member325638 · Accepted solution]

Hi Riman,

We usually get SAPLPD pop up aftr giving print command from SAP. But in this case there is no SAPLPD pop up for affected users.

Regards

Varun

[Former Member · Accepted solution]

>> We usually get SAPLPD pop up aftr giving print command from SAP.

Its OK.

>> But in this case there is no SAPLPD pop up for affected users.

Try to check why SAPLPD not started. Is this issue relate to concrete workstation? Check windows event log for more info. Also check if port used by SAPLPD (usually 515) is free on that workstations.

Regards,

Roman

[former_member325638 · Accepted solution]

Hi Riman,

Thanks a lot for the prompt response. Actually affected users are at a different location. Do you have any idea how can we verify that port used by SAPLPD is not blocked. Or the windoes event log.

Could it also be SAPLPD.exe missing on those computers. Seems they had recent GUI upgrades. But only one location is facing the issue. Working for others.

Thanks

varun

[Former Member · Accepted solution]

You can check used ports with netstat -an command. Check for 515 port. Also check that SAPLPD.exe exists on those computers. Windows event log is standard windows feature. Try to use mmc program to check event log.

Regards,

Roman

[former_member325638 · Accepted solution]

Hi Roman,

After requesting them to open SAPLPD manually and then start printing; I got below error message from SAPLPD on affected users

"Number of processors: 4
Icon DLL loaded.

Error: Ni2Listen failed with code = -4
The TCP-port [515] for the SAPLPD is in use!
There is either another SAPLPD running or
the previous SAPLPD did not release
the TCP port
Maybe a PC reboot will help"

Please advise how we can resolve it and where we can check port 515 usage and resolve.

Thanks

Varun

[Former Member · Accepted solution]

Run cmd.exe as Administrator and in cmd execute

cmd> netstat -ab

Check program holding port 515. You can change port for SAPLPD.exe with -r<port> option. Check also Note 379515 - Troubleshooting frontend printing (access method 'F').

Regards,

Roman

[former_member325638 · Accepted solution]

Hi Roman,

We could not exactly identify the usage of port 515 from above.

Tried below and it released the port resolved the problem

Start --> Run --> Services.msc, double click on Printer spooler, click on Stop and click on Ok. Then, tried to use SAPLPD

Regards

Varun

[Former Member]

Please check output request status for problem spool request.

Regards,

Roman

[former_member325638]

Hi Roman,

As mentioned; the status column shows 'Problem' and in output attributes it shows processed with problem. Need to find error logs to check cause of the problem in processing.

Thanks

varun

[Former Member]

Check events for this output request.

Regards,

Roman

[former_member325638]

Hi Roman,

Wehere I can find those events details. Only details I could find was under output controller

Regards

Varun

[former_member325638]

Hi All,

The spool requets status shows Problem. As per SAP socumentation it is

"

There is a minor problem; the output request was printed, but probably contains errors.

Example: If the printer character set is incomplete, a missing character is replaced with another (#)."

But I am unable to find the error log which can show the reason of this problem or any of the possible causes

Thanks

varun

[former_member325638]

Hi Roman,

Some more information from the status:

      SAP spool error log
      =====================

Print request processing log

Character converter active when first problem occurred

Data was saved with character set 4102
Data will be converted to character set 1116 (synt = 1116)

Print request data could not be processed completely

Unable to print character 1 (Page 1, line 20)
Unable to print character 1 (Page 1, line 25)

Most important attributes of spool request

Request number 28976

Request name LIST1S DFLT RFUMSV00_127
Client 100
Owner 127*******
Request attributes
Time created   2012112114073300
Remaining life  +00008000000
Dispo 1 (Go/Hold) G
Dispo 2 (Keep/Delete)     K
Dispo 3 (Indirect/Direct) D
Default output device DFLT
Default no. copies  1
Format X_65_255
Main print request characteristics

Spool request number 28976
Print request number 1
Print request attributes
Time created   2012112114073300
Output device DFLT
Format X_65_255

Character converter active when first problem occurred

No information available
      SAP spool error log
      =====================

Print request processing log

Print output may not be as intended

Most important attributes of spool request

Request number 28976

Request name LIST1S DFLT RFUMSV00_127
Client 100
Owner 127002131
Request attributes
Time created   2012112114073300
Remaining life  +00008000000
Dispo 1 (Go/Hold) G
Dispo 2 (Keep/Delete)     K
Dispo 3 (Indirect/Direct) D
Default output device DFLT
Default no. copies  1
Format X_65_255
Main print request characteristics

Spool request number 28976
Print request number 1
Print request attributes
Time created   2012112114073300
Output device DFLT
Format X_65_255

Character converter active when first problem occurred

No information available

Regards

Varun