FCO-00011 The step createService with step key createService was executed with status ERROR

[former_member229542]

Hi Guys

When installing an additional Dialog Instance on a HA System based on Microsoft 2008 Failover, im getting the error shown below.

System is ERP 6.0 EHP5 using Business Suite SAPINST program and using an Installation User with the proper rights and used on several other installations

ERROR	2012-11-19 21:38:33.264
	CJSlibModule::writeError_impl()

MOS-01011  'F:/usr/sap/PRO/D35/exe/sapstartsrv.exe' returned with '-1'.

ERROR	2012-11-19 21:38:33.265
	CJSlibModule::writeError_impl()

MOS-01011  'F:/usr/sap/PRO/D35/exe/sapstartsrv.exe' returned with '-1'.

ERROR

2012-11-19 21:38:33.331 [sixxcstepexecute.cpp:988]

FCO-00011  The step createService with step key |NW_DI|ind|ind|ind|ind|0|0|NW_DI_Instance|ind|ind|ind|ind|10|0|NW_Instance|ind|ind|ind|ind|1|0|createService was executed with status ERROR ( Last error reported by the step :'F:/usr/sap/PRO/D35/exe/sapstartsrv.exe' returned with '-1'.).

I checked Windows logs and nothing really helpful is shown. There are no SAP logs since the instance is not created yet.

Tried starting the service manually and it fails

Firewall is deactivated, password was re-checked and its ok. Also restarted the server and tried the installation with SIDADM user but it keep failing.

Any advice on how to overcome this?

Thanks!

[former_member229542 · Accepted solution]

It was a mismatch between Kernel patch no. between Primary App Server and Dialog.