BI Mobile 4.3 on SP05 internal server error MOB0083

[Former Member]

I have upgraded our server to BO 4.0 SP05 and can connect to the server via the Mobile app but when I try and view one of the reports or created a new report and view that I get the following error.

An internal server error occurred while processing the client request. (MOB0083)

Details: com.bo.mobi.model.StyleDefinition.setlmageUrlLink(Ljava/lang/String;)V

Can anyone help with this error and advise how I can get the reports working again but on SP05

Thanks,

Dave

[ashutosh_rastogi]

Hi David,

This happens because your WebApp at runtime is not able to uniquely resolve a classfile to a jar. (In short same jar appears at 2 places).

To fix this delete the whole MobileBIService folder and start Tomcat again. This recreates the MobileBIService and all files associated with this.

Regards,

Ashutosh

[Former Member]

Hello Deva,

BIMobileServices might be corrupted while upgrading the server. Please verify whether BiMobileServices war file deployed properly or not.

Regards,

Santosh