Hi,
we're almost done with the configuration of ITSM for one of our customers, and now when I'm doing some tests of IRT/MPT I've stumbled upon a slight problem.
As almost 100% of our incidents (ZMIN) have had some manual changes and saves done to them it seems that the user statuses have always been changed upon those saves. I have created five new incidents, and although the IRT/MPT have gone through warning and exceeded, the statuses in crm_jest shows as E0001, I1002 and I1005.
Isn't the user statuses E0011 --> E0014 supposed to be added automatically via actions and a background job?
If so, what's the name of the action/job?
Best Regards,
Magnus
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