New customer not loaded in my Solution manager

[former_member683001]

Hello

I have a solution Manager 7.1 with Help Desk scenario for VAR.

I have more than 20 customers in it with  BP as expected.

But my new customers are not loaded from several weeks and i don't understand why.

The JoB REFRESH_ADMIN_DATA_FROM_SUPPORT is running successfully.

Thanks for help

Regards

Pascal RIVIERE

[former_member683001]

Hello

Always bad issue .

I have 26 customers that are completed (Susers + Installations) in solution Manager

I find more than 25 new customer number with no name in the V_AISAPCUSTNOS

In the REFRESH_ADMIN_DATA_FROM_SUPPORT logs, I find lot of messages :

User S000xxxxxx - System Data Maintenance authorization not found for customer YYYYYY

I Don't understand why it was working when we installed Solman an not now.

Do i have really to ask all my new customer to give me a Suser number ?

Please help; Thanks

[former_member683001]

So I found the response in SCN :

I added a record in the table AISUER with the Customer number and the Suser

I created one conection for all my customer.

And all data arrived !

regards

Pascal