rz20 send emails

[Former Member]

Hello,

I´ve set the method CCMS_OnAlert_Email_V2 for one monitor. In Methods tab in Auto-reaction method I´ve put CCMS_OnAlert_Email_V2 method.

This steps has been setting on client 000, then I´ve forced the monitor for launch the e-mail. I waited for the time of 1-5 minutes and the job of sapconnect runs every 5 minutes.

The sapconnect is configured correctly on client 000, but in client 000 and 200 I can´t see the email for the alert.

How can I see the emails generated for CCMS alerts?

Thanks

[Former Member]

Hi,

The sending of email for alerts are correct. But is it necessary to configure the sapconnect in client 000? I´ve configured on my client 800.

Are there any possibility to modify the body of the email sended of the method CCMS_OnAlert_Email_V2.

Thanks a lot.

[Former Member]

Yes, e-mails will be sent out from client 000. SAPconnect has to be setup in it.

In transaction RZ21 copy the method CCMS_OnAlert_Email_V2 to ZCCMS_OnAlert_Email_V2 and edit to suit your requirements. Then in transaction RZ20 add the ZCCMS_OnAlert_Email_V2 method to the monitoring template. These steps you do in your working client, not 000.

[SreeniC]

Hi Ruben,

Note the sender should be a valid Dialog user in 000 Client.

Check whether central tool dispatching is running or not. If it is not running , schedule it from  RZ21
Technical infrastructure > Configure Central system> Activate Central system Dispatching
Then once the job is finished, Goto monitored system RZ20, and check the node which is in RED.
Goto  Node -> MTE -> Display details
In auto reaction definition and method, it should have the CEN method.

Then Check SCOT in  Solman to see if alert mails are going fine.

Thanks,
Sreeni

[Former Member]

See the attached SAP note for troubleshooting tips. You should look at the CCMS Selfmonitoring log in transaction RZ20 of the client 000.

https://service.sap.com/sap/support/notes/939616