SRM Notification sent but user has not received the work item

[tech_viren]

The notification is received by the user but the work item is not actually visible in the user's inbox.

Please suggets what to do?

[Former Member · Accepted solution]

Hi

The user will receive the work-item in few cases only.

1) Incase the manager has partially rejected the Document.

2) Incase Buyer has made some changes to the Document.

Hope this will help.

Please reward suitable points.

Regards

- Atul

[tech_viren]

it was due to some local settings in workflow

[Former Member]

Hi

I hope the problem is resolved now.

Incase you need any other details, do let me know.

Regards

- Atul

[yann_bouillut]

Hi,

Please check yur Work Item in SWI1.

Then navigate to the details to see if the approver is ok

Kind regards,

Yann

[tech_viren]

Hi Yann,

this helped me.