How to delete requests not approved - AC 10

[Former Member]

Hello Experts,

I would like to know how I can delete requests from my system.

Im testing my workflows and all the time I need to create a new user in the back-end system because the user that I try to use is being processed in another request (the problem is I cant approve or reject this request because my workflow was wrong)

The most of my users are in this condition, Is there a way to delete these requests? on this way I could use again these users for my testing.

Thanks

Nana

[Former Member · Accepted solution]

In addition to suggestions be experts, why dont you create a dummy user like "TEST_1" and keep deleting the user in backend once created. just an advise.

Regards,

Rajesh

[Former Member · Accepted solution]

Thanks so much guys,

I cancelled as you told me.

But when I try to create a new request for my own user the same message appears:

"There is already request for this user...."

any suggestion?

[former_member541582 · Accepted solution]

Search for all requests for that specific user. There has to be a request still in active status...kill it off.

[Former Member · Accepted solution]

If canceling the instance does not work you can abort via se38 program named GRFNMW_MANUAL_INSTANCE_CANCEL where “External Key Displ.”  is the request number for the MSMP Instance ID field.

I’d try the “1st try regular cancel” first and if that doesn’t work I use the “Directly abort instance”. Also make sure to enter text in the reason field

-Brian

[Former Member · Accepted solution]

Thanks Guys.

Brian I got it! Thanks so much

[Former Member · Accepted solution]

the problem that i have is that the request has INSTANCE STATUS Aberted and the INSTANCE APPROVAL STAUS is decision Pending how to delete request, the program GRFNMW_MANUAL_INSTANCE_CANCEL does not work, the message is MSMP instance 0050569601751ED29285B124024AF9DB is not in running state; current state is ABORTED

how to delete them ???

Regards,

jo

[Former Member · Accepted solution]

Hi Jo,

I don't think you can delete the exsitance of the request itself. with the request aborted notifications should not be going out for them anymore.

[former_member541582]

Hi Eliane,

Our dear auditors doesn't like when we delete evidence

Therefore we can only cancel void requests.

Log in as an admin

Go to Access Management >> Search Request

Search for all access requests

Filter out the requests you want to "delete", usually decision pending or running

Select the items

Click the Cancel Instance button

Cheers,

Vit

[Former Member]

How to delete requests not approved

the problem that i have is that the request has INSTANCE STATUS Aberted and the INSTANCE APPROVAL STAUS is decision Pending how to delete request, the program GRFNMW_MANUAL_INSTANCE_CANCEL does not work, the message is MSMP instance 0050569601751ED29285B124024AF9DB is not in running state; current state is ABORTED

how to delete them ???

Regards,

jo

[kevin_tucholke1]

Eliane:

You should just CANCEL these requests rather than delete them.  When you cancel them, there will be a popup that will want a REASON, and you can just enter somthing like TEST REQUEST.

You then should be good to go.

Thanks.

Kevin Tucholke