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Problem when sending support message from R/3 Enterprise4.7

Former Member
0 Kudos

Hi all,

When i try to send a support message(Help -> Create support message) from R/3 enterprise 4.7, it shosws

"Error in Local Message System: For object

DNO_NOTIF , number range interval 03 do Message

was Not Created"

I have configured this for BI7 and CRM its working fine...

Please help me..

Accepted Solutions (1)

Accepted Solutions (1)

Former Member
0 Kudos

-What number range do you use in sol.man?

Check tcode: DNO_NOTIF

-You need two number ranges, internal and external.

-What is the number range you have assigned to SLF1, check tcode: DNO_CUST01

(The Support Desk uses both the basic notification (ABA) and the Support Desk message (service transaction SLFN).

You have to create 2 number ranges for SLF1 in transaction DNO_NOTIF, one external and other internal, and the same 2 number ranges in CRM using transaction CRMC_NR_RA_SERVICE, the internal ABA must be the external in CRM and vice-versa.)

Answers (0)